Support / Training
A Becoming Support Member
General Information
Roles in support Support Team
B Tasks of Triage
New Points Calculation (Thawte Points revokation)
C Tasks of SE
Name change or removal of middle names and suffixes by request of user following the PoN New part for removing suffix
new Delete Accounts with no Assurances and all certificates expired
NB For the precedent cases Password recovery with Assurance, Revoke assurance within short timespan and Removal of middle name the ticket number need to be entered after finishing a request.
New Points Calculation (Thawte Points revokation)
D Tasks of Support Team Leader
E Technical information
F Support Team internal
Internal (only for Support team member, Private Part)