Support / Training
How to handle "add my full middle name to my account" cases that are similar to precedent case a20120126.1 "Please add my full middle name to my account" (WIP)
The user has an account and the user has been assured at least once. If there is no assurance the user is able to change the name himself.
The middle name needs to be confirmed by at least 2 assurers, may it be previous or new assurances. The sum of all the assurance points given by all previous assurers, that can confirm the middle name, and the new asked assurers will give him, need to amount to at least 50 points, so the user can issue named certificates with the new name.
- case 1: assurer A and assurer B can give each 35 points => 35 + 35 > 50
- case 2: assurer A can give 20 points, assurers B, C and D each can give 10 points => 20 + 10 + 10 + 10 = 50
Initial mail to user
Dear <user>, We've received your request to add a middle name to your account dated ####-##-##. I'll take this case as Support Engineer. The process to add a middle name to an account is laid out in the precedent arbitration case a20120126.1  and is documented in the support handbook . Do you know if any of the assurers who already confirmed your identity is able to verify your middle name? If so, please name them with name and email address. For this name change you have to have at least 50 assurance points from assurers who can confirm your middle name, previous and new assurances summed up. So if you do new assurances, take care they can give you enough assurance points or you have enough assurers. During the assurance please point out to the assurer that you need the middle name confirmed. Once you received the new assurances in your account, send the names and primary email addresses of the assurers to support. Like every normal arbitration case this also is opened by some formalities: 1. Please reply to this email and confirm that you accept the Arbitration under the CAcert Community Agreement  and the Dispute Resolution Policy . 2. The governing law will be that of NSW, Australia. It is possible to request a change of law, but it is unlikely to be helpful in this case. 3. You need to notify me if you are seeking legal counsel (a lawyer). This is not recommended. Rather, if you feel the need for help, I can ask an experienced Assurer to assist you. Finally, please remember: this forum is about sorting out our common difficulties and improving our ability to secure ourselves. Unlike other forums, I ask you to maintain a positive and helpful spirit at all times! The proceedings of the Arbitration have to be in English. If you have troubles expressing yourself in English, we can try to find a translator for you.  http://wiki.cacert.org/Arbitrations/a20120126.1  http://wiki.cacert.org/Support/Handbook/PrecedentCases/a20120126.1  http://www.cacert.org/policy/CAcertCommunityAgreement.php CAcert Community Agreement  http://www.cacert.org/policy/DisputeResolutionPolicy.php Dispute Resolution Policy -- Kind Regards <SUPPORT TEAM MEMBER> CAcert support
Mail to the Assurer to verify the middle name
Dear <assurer>, you have been nominated by <user> that you are able to verify the middle name of <user>. I took over this case as as Support Engineer. The process to add a middle name to an account is laid out in the precedent arbitration case a20120126.1  and documented in the support handbook . You assured <user> according to our records on <yyyy-mm-dd> at <location/event>. Please give me the following information: 1. The primary email address of <user> that is on the CAP form. 2. All names that you have recorded on the CAP form (all first names, all middle names and all last names in all variants you found). 3. The amount of assurance points issued. Sign your reply with the CARS statement.   http://wiki.cacert.org/Arbitrations/a20120126.1  http://wiki.cacert.org/Support/Handbook/PrecedentCases/a20120126.1  http://wiki.cacert.org/CARS -- Kind Regards <SUPPORT TEAM MEMBER> CAcert support
Possible reply from the assurer
Dear support, I assured <user> at <location> on <yyyy-mm-dd>. I can confirm that I have the following information recorded on the CAP form: Primary email address: <firstname.lastname@example.org> All names: <first names> <middle names> <last names> (variant 1) <first names> <middle names> <last names> (variant 2) .... Assurance points issued: <number> Sincerely <assurer name> CARS
Execution mail to the user
Dear <user>, I executed your request to add a middle name to your account dated ####-##-##. As <number> assurer are able to verify your middle name and gave you enough assurance points, I entered/changed your middle name to <middle name> according to the process laid out in the precedent arbitration case a20120126.1.   http://wiki.cacert.org/Arbitrations/a20120126.1 -- Kind Regards <SUPPORT TEAM MEMBER> CAcert support
Recording of change
Supports adds the ticket number and the execution date to precedent case.
Input and thoughts
Can this be also applied for the initial of a middle name?
- u60 : once passed, again the name rules applies (reduction possible, add informations prevented)