• Arbitrations
• a20110120.2

• Case Number: a20110120.2
• Status: closed
• Claimants: Piotr B
• Respondents: CAcert

• Case Manager: SebastianKueppers

• Arbitrator: UlrichSchroeter

• Date of arbitration start: 2011-01-21
• Date of ruling: 2011-01-27
• Case closed: 2011-01-27
• Complaint: Account Removal
• Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Piotr B (C), Case: a20110120.2

History Log

• 2011-01-20 (issue.c.o) case [s20110120.48]
• 2011-01-20 (A): added to wiki, request for CM / A
• 2011-01-20 (CM): I'll take care about this case as (CM)
• 2011-01-20 (A): I'll take care about this case as (A)
• 2011-01-21 (A): sent init notification to (C) for confirmation, w/ deadline set to 2011-02-04
• 2011-01-21 (C): confirms CCA/DRP under this arbitration and therefor confirms request
• 2011-01-22 (A): request to (Support) for infos on Assurances Rcvd, Assurances Given of (C)'s account
• 2011-01-27 (Support): [s20110122.7] there are no points issued on this account.
• 2011-01-27 (A): intermediate ruling w/ exec request sent to (Support)
• 2011-01-27 (Support): [s20110127.99] executed as stated in the request.

Original Dispute, Discovery (Private Part) (optional)

• Arbitration case a20110120.2 (Private Part)

Discovery

• 0 Assurance rcvd, 0 Assurances given
• CCA termination date cannot be set, before information from (Support) is received that user had certs issued or not
• So therefor the Delete my Account for SE's procedure can be executed including revoke existing certs, but addtl. reporting to (A) if certs did exist so the CCA termination date can be calculated in the final ruling

Intermediate Ruling

1. I hereby order, that Support should hijack the users account
2. Please make a snapshot printout (to pdf) of the complete users account
3. Report to (A) if certs exists on user account: client certs, server certs, GPG/PGP keys

4. Execute the Delete my Account for SE's procedure, especialy

   1. revoke all certificates
   2. anonymize all user identifiable data on the account
5. the last action, to delete the account

Frankfurt/Main, 2011-01-27

Discovery II

• 2011-01-27 (Support): [s20110127.99]
  • 1 client cert, revoked 2011-01-17
  • 0 domains
  • 0 server certs

Ruling

• The users account should be anonymized and deleted as requested by the Claimant.
  • Support has executed the "Delete my Account" procedure steps thru intermediate ruling execution

• CCA termination calculation (as per Arbitration Case - Delete Account Request - Proposal Procedure for Arbitrators - Step 8 calculation procedure:

  • Certs: CCA ends after revocation date + 3 month
  • 2011-01-17 + 3 month = 2011-04-17
  • CCA termination date set to: 2011-04-17
• However the account removal request has been executed, the member is still bound to the CCA onto Risks/Liabilities/Obligations (R/L/O) as defined by CCA and still continues until CCA termination date.

Frankfurt/Main, 2011-01-27

Execution

• 2011-01-27 (A): ruling and exec report to (C), (CM). Case closed.

Similiar Cases

see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request

• CategoryArbitration

• CategoryArbCaseAccountDelNonAssurer