• Arbitrations
• a20100212.2

• Case Number: a20100212.2
• Status: closed

• Initial Case Manager: UlrichSchroeter

• Claimants: Christian H
• Respondents: CAcert

• Case Manager: AlexanderPrinsier

• Arbitrator: UlrichSchroeter

• Date of arbitration start: 2010-11-03
• Date of ruling: 2010-12-10
• Case closed: 2010-12-23
• Complaint: Account removal, member is deceased
• Relief: remove account

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Christian H (C), Case: a20100212.2

History Log

• 2010-02-12 (cacert-de@l.c.o) https://lists.cacert.org/wws/arc/cacert-de/2010-02/msg00001.html

• 2010-02-12 (issus.c.o) case [s20100212.88]
• 2010-02-15 (Support): account exists
• 2010-02-15 (iCM): added to wiki, request for CM / A
• 2010-11-03 (CM): I'll take care about this case
• 2010-11-03 (A): I'll take care about this case
• 2010-11-03 (A): will skip the init notification for this special deceased case
• 2010-11-26 (A): no response expected, CCA/DRP acceptance doesn't exist

• 2010-11-26 (A): order to Support to hijack account to gather informations about Certs and Assurances following Delete Account procedure for Arbitrators

• 2010-12-09 (Support): [s20101126.40] informations sent to (A)

Discovery

• 2010-11-26 (A): CCA/DRP acceptance doesn't exist
• 2010-11-26 (A): Support has requested a confirmation from dispute filing sender, confirmation rcvd 2010-02-12
• 2010-11-26 (A): addtl. note from (Support) dated 2010-02-15: account has 100 Points and assurer challenge is passed
• 2010-12-09 (Support):
  • Assurances given: 0
  • Certs issued: Yes, latest expire date: 2011-07-09, not strictly bound to CPS

Ruling

• Father of user notified CAcert that the member is deceased, so therefor (C) requested on behalf of the member "Delete my Account". I've decided, to not ask for a confirmation request in this case, as the request was sent by the members account.
• On checking users account, it has been discovered that
  • Assurances were Received
  • No Assurances Given
  • Client certs have been issued.
• So therefor I hereby follow step 6 of Delete Account procedure for Arbitrators
• (C)'s account should be deleted as requested by the users parent
• CCA terminates with day user died.
• Support should print out the current state of users account to pdf and send to (A)
• Support should follow the Delete Account procedure, especialy
  • to revoke the listed client certs immediately
  • Account data have to be annonymized in full.
• CCA termination date calculation (A): 2011-07-09 21:40

  • day 09 - 1 => 08

    • month 07 + 3 => 10

    • calculated CCA termination date (A): 2011-10-08
  • CCA termination date calculation (B): none
  • CCA termination ruling date (C): 2010-12-10
• As this is a special case (member deceased), CCA termination ends with deceased date of a member.
  • As there is no exact date notfied, the deceased date will be set to dispute filing date: 2010-02-12
  • R/L/O goes back to CAcert in full. As there are still certs active, the risks and liabities bounced back to CAcert since day user died.
  • It can be assumed, that the risks and liabilities are minimal, but needs to be taken seriously.
  • CCA termation date calculated: 2010-02-12
  • CAcert's risk + liability ends: ruling date + 3 months, 2011-03-09

Frankfurt/Main, 2010-12-10

Execution

• 2010-12-10 (A): Ruling and Exec request sent to (Support), (Board), (Treasurer), (CM)
• 2010-12-10 (Board): questions (#1) regarding ruling (see private part)
• 2010-12-10 (A): clarification to the ruling (#1)
• 2010-12-10 (Board): questions (#2) regarding ruling (see private part)
• 2010-12-10 (A): clarification to the ruling (#2)
• 2010-12-12 (Board): questions (#3) regarding ruling (see private part)
• 2010-12-13 (A): clarification to the ruling (#3)
• 2010-12-14 (A): clarification to the ruling (#3 part 2)

• 2010-12-22 (Support): [s20101210.1], exec report: printout current state, All certificates are revoked. The account has been anonymized & locked. Deleting the account would affect other users assurances.

• 2010-12-23 (A): Ruling and Exec report notification to (C), case closed.
• 2010-12-23 (NDR): 577 5.1.1 Recipient address rejected: undeliverable (for (C))

Private Part

• Link to Arbitration case a20100212.2 (Private Part), Access for (CM) + (A) only)

Similiar Cases

see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request

• CategoryArbitration

• CategoryArbCaseAccountDelNonAssurer