- Case Number: a20111106.1
- Status: closed
- Claimants: Armin H
- Respondents: CAcert
Initial Case Manager: BernhardFröhlich
Case Manager: JoelHatsch
- Date of arbitration start: 2011-12-18
- Date of ruling: 2011-12-20
- Case closed: 2012-02-06
- Complaint: Wrong name in Account
- Relief: TBD
Before: Arbitrator name arbitor (A), Respondent: CAcert (R), Claimant: Armin H (C), Case: a20111106.1
2011-11-06 (issue.c.o) case s20111106.35
- 2011-11-13 (iCM): added to wiki, request for CM / A
- 2011-12-11 (iCM): C asks for status report / priorisation of the case
- 2011-12-11 (iCM): Sent more information to C, repeating request for Arbitrator.
2011-12-18 (A): I'll pick up the case, JoelHatsch will be Case Manager.
- 2011-12-18 (A): Sent initiating mail to C
- 2011-12-18 (A): Sent request to Support asking for Assurers that have assured C's account.
- 2011-12-18 Support reports 6 Assurers (Assurer 1 ... Assurer 6) that have already assured C's account
- 2011-12-18 C responds to initiating mail. He'll try to reach some Assurers to provide reliable statements on his ID documents.
- 2011-12-19 (A): Sent mail to Assurers asking for their statement.
- 2011-12-20 5 Assurers answer (Assurer 1 is still missing), 4 confirm C's claim, one cannot provide more details.
Original Dispute, Discovery (Private Part) (optional)
Link to Arbitration case a20111106.1 (Private Part), Access for (CM) + (A) only)
EOT Private Part
- The name differs by one missing/additional character. Both names are not unusual names.
- C has sent a (not requested) copy of ID card which confirms his claim
- 6 Assurers have assured C's account
- 4 of this Assurers confirm C's claim, 3 of them ecplicitly state they have a CAP form containing the name as stated in the claim.
- One Assurer cannot provide more details.
Based on the statements of the Claimer and four Assurers I give the following ruling:
The name in the Claimant's account shall be changed by support according to the claim. No loss of Assurance Points or Experience Points is considered necessary.
The Claimant shall revoke all certificates containing the wrong name.
Though the Assurers of the account have overlooked the name difference, the difference is minor and easy to miss. The five Assurers who did answer within one day have proved very cooperative and most of them could even provide additional evidence. Therefor no further penalty against them is considered necessary.
The Arbitrator reserves the option to issue a warning against Assurer 1, depending on his response time, in a followup ruling.
- 2011-12-20 (A): Sent mail to Support requesting to change the name in C's account
- 2011-12-20 (A): Sent a notification of the ruling to involved parties.
- 2012-02-06 (A): The Case is closed now.