- Case Number: a20110830.1
- Status: withdrawn
- Claimants: Andre S
- Respondents: CAcert
Initial Case Manager: BernhardFröhlich
Case Manager: MartinGummi
- Date of arbitration start: 2011-11-21
- Date of ruling: N/A
- Case closed: 2011-12-08
- Complaint: Delete Account
- Relief: TBD
Before: Arbitrator BernhardFröhlich (A), Respondent: CAcert (R), Claimant: Andre S (C), Case: a20110830.1
2011-08-30 (issue.c.o) case s20110830.64
- 2011-09-02 (iCM): added to wiki, request for CM / A
2011-11-21 (A): I'll pick up the case, MartinGummi will be Case Manager
- 2011-11-21 (A): Initial Mail sent
- 2011-11-21 Initial mail bounced with "User unknown", as could be expected from the filing
- 2011-11-21 (A): Sent request to support to provide alternative mail addresses of the account.
- 2011-11-22 Support reports no alternative mail adresses present.
- 2011-11-23 (A): Sent initial mail to sender of the original request.
- 2011-12-05 (A): Sent reminder to C
- 2011-12-06 C answers he wants to keep the account now.
- 2011-12-06 (A): Asking C to change the primary mail address of the account to a valid address.
- 2011-12-08 C answers, he has changed the primary mail address of his account and confirms the withdrawal.
- 2011-12-08 (A) Sent notification of case closure.
Original Dispute, Discovery (Private Part) (optional)
Link to Arbitration case a20110830.1 (Private Part). Access for (CM) + (A) only
EOT Private Part
- User probably has made one Assurance
- Primary mail address of the account bounces with "User Unknown"
- Primary mail address of account has been changed.