- Case Number: a20100911.1
- Status: Closed
- Claimants: Tobias M
- Respondents: Martin M
Case Manager: MartinGummi
Arbitrator: UlrichSchroeter
- Date of arbitration start: 2010-11-29
- Date of ruling: 2011-01-14
- Case closed: 2011-01-16
- Complaint: Wrong DoB on Form
- Relief: TBD
Before: Arbitrator UlrichSchroeter (A), Respondent: Martin M (R), Claimant: Tobias M (C), Case: a20100911.1
History Log
- 2010-09-11 (issue.c.o) case [s20100911.2]
- 2010-09-11 (iCM): added to wiki, request for CM / A
- 2010-09-11 (A): I'll take care about this case
- 2010-09-11 (CM): I'll take care about this case
- 2010-09-11 (CM): init mailing sent to (C),(R)
- 2010-09-11 (R): responded with his PoV
- 2010-09-11 (A): re-requests CCA / DRP acceptance from (R), req. of ID doc scan
- 2010-09-14 (C): Accepts CCA / DRP
- 2010-09-22 (A): reminder to (R) requesting CCA / DRP acceptance, req. of ID doc scan
- 2010-10-06 (A): reminder #2 to (R) requesting CCA / DRP acceptance, req. of ID doc scan
- 2010-11-15 (A): reminder #3 with deadline set to Nov 30th, 2010 to (R) requesting CCA / DRP acceptance, req. of ID doc scan
- 2010-11-15 (A): requesting CAP form scan from (C) to check DRP 2.2 Preliminaries of CCA/DRP acceptance of (R)
- 2010-11-15 (C): a CAP form scan could take a few days, I will respond ASAP
- 2010-11-26 (A): reminder about CAP form scan sent to (C)
- 2010-11-29 (R): accepts CCA/DRP, sends ID doc scan
- 2010-11-29 (A): request to (Support) for DoB and Assurances Rcvd on (R)'s account
- 2010-11-29 (A): request to (C) about DoB he noted on his CAP form and read in (R)'s ID doc
- 2010-12-09 (Support): [s20101129.91] answer to req dated 2010-11-29
- 2010-12-10 (A): request to (AS1) to confirm users DoB he has read in users ID docs
- 2010-12-10 (A): reminder #1 request to (C) about DoB he noted on his CAP form and read in (R)'s ID doc
- 2010-12-11 (C): responds with day (source undefined)
- 2010-12-13 (A): req. again, day on DoB (C) reads in users online account ? or the ID docs ?
- 2011-01-12 (AS1): response to (A)'s request
Discovery
- DoB from ID doc and Birth certificate differs from DoB in online account by difference in day in online account
- DoB on ID doc and Birth certificate are identical
#
Name
Confirms to DoB request
C
Tobias M
R
Martin M
{g}
AS1
Jens K
{g}
Ruling
- I hereby order Support to correct the DoB in (R)'s online account to the DoB given, verified by a ID doc and Birth certificate scan from (R) and a verification by one assurer. The difference between the DoB in the online account and the verified DoB is marginal and potentialy caused by a typo, so overseen by (AS1), but identified by (C).
- there was no malfeasance of an type alleged or found
- I also order an Assurers advice over (AS1) regarding DoB errors
Frankfurt/Main, 2011-01-14
Execution
- 2011-01-14 (A): sent Ruling to (C), (R), (AS1), (Support)
- 2011-01-14 (A): order to (Support) to correct DoB
- 2011-01-14 (A): Assurers advice regarding DoB errors sent to (AS1)
- 2011-01-16 (Support): [s20110114.19] DoB changed as ordered
- 2011-01-16 (A): exec report notification to (C), (R), (AS1) sent. Case closed.
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