• Arbitrations
• a20091126.1

• Case Number: a20091126.1
• Status: Closed
• Claimants: Konny Hoff, Werner Dworak, Peter Pawlaczyk
• Respondents: CAcert

• Case Manager: UlrichSchroeter

• Arbitrator: Andreas Bäß
• Date of arbitration start: 2009-12-30
• Date of ruling: 2010-03-08
• Case closed: 2011-03-09
• Complaint: DoB correction

writing down my Dates I make a mistake

Instead of ##. ### ### (my date of birth) I wrote ##. of ###.

Please correct it.

I found no Way to do it myself

I myself assured Konny in Munich. The data of his ID cards conform to
the CAP form I hold. But his account shows the wrong DoB. So I refused
to enter his data to the online system. Other assurers the same. But one
(unexperienced) Assurer Hans-Peter P <email anonymized>
overlooked the error and gave him 10 points.

I informed Hans-Peter about revoking his assurance via support and
arbitration but got no response up to now.

If I am right, I cannot do the change directly but need the order of an
arbitrator for it. So please decide what to do.

Regards, Werner

Werner Dworak (<email anonymized>) hat mich darauf aufmerksam gemacht, dass ich bei meiner Assurance von Konny Hoff
(<email anonymized>) nicht aufmerksam genug war.

Bitte löschen Sie meine Assurance, bis Konny seine Daten korrigiert hat.

116269  2009-11-24  <further details>

• Relief: The false assurance(s) that certified a wrong date of birth will be deleted so the assuree can correct the error.

Before: Arbitrator Andreas Bäß (A), Respondent: CAcert (R), Claimant: Konny Hoff (C1) Werner Dworak (C2) Peter Pawlaczyk (C3), Case: a20091126.1

History Log

• 2009-11-27 (UlrichSchroeter): added to wiki, request for CM / A

• 2009-12-03 (CM): i'll take care about this case
• 2009-12-03 (A): i'll take care about this case
• 2009-12-03 (CM): sent init mailing for CCA / DRP acceptance to (C1), (C2), (C3)
• 2009-12-03 (C2): accepts CCA / DRP
• 2009-12-07 (C3): accepts CCA / DRP
• 2009-12-27 (CM): reminder to init mailing for CCA / DRP acceptance sent to (C1)
• 2009-12-30 (C1): accepts CCA / DRP
• 2010-01-11 (CM): progress report request from (A)
• 2010-01-12 (A): "someone anonymized the dispute file to be completely unusable to be an official track...." req. to (CM)

• 2010-01-13 (CM): anonymizing follows the "All proceedings of this arbitration will be published in the CAcert wiki. However all personally identifiable information of the claimant will be anonymized." rule as covered by the a20080702.1 ruling point 4, as of several removal requests of personally identifiable information by users on the wiki pages. The personally identifiable information were never added to this wiki page. All orginal dispute filing mails was forwarded to (A) from (CM) dated Dec 3rd '09.

• 2010-02-22 (CM): progress report request from (A)
• 2010-03-16 (A): Ruling to delete false assurances and notification of support to execute the ruling

Discovery

Ruling

I herby rule that the assurance points assigned in error by Hans-Peter Pawlaczyk will be deleted by CAcert support. This will enable the user to correct his birthdate and receive assurers points from the assurers that have met him but before.

As we do not get feedback from the CAcert member if he has changed his DOB I hereby request support to check if the member has set his DOB to the correct value. If the member has failed to do so, I request support to set the DOB and send a notifying email to Werner Dworak and Peter Pawlaczyk so that the assurers can assign the assurance points.

Offenbach 2011-03-08

Execution

• 2010-03-22 (CM): renewal of the execution request to Support to revoke affected Assurance, so the user can correct his DoB in his account. Please send an exec report.
• 2010-03-22 (Support): exec report: revoked affected assurance, notification to user, to correct DoB
• 2010-06-13 (CM): re-request to (C) to correct the DoB by himself, with request for exec report to Support, (CM) and (A)
• 2010-08-26 (CM): sending reminder #2 to (C1) to correct DoB in his account
• 2010-10-12 (CM): sending reminder #3 to (C1) to correct DoB in his account
• 2010-11-15 (CM): sending reminder #4 to (C1) to correct DoB in his account
• 2010-11-17 (Support): closes still open ticket [s20100316.164]
• 2011-01-29 (CM): progress report request to (A)
• 2011-03-09 (CM): ruling + exec request to (Support)
• 2011-03-09 (Support): [s20110309.17] exec report, DoB corrected, Assurers notified
• 2011-03-09 (CM): Case closed.

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