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Lesson 23 - Support case: Name Change due to Marriage

Sometimes Support receives Name change requests due to marriage. The current published procedure to handle this asks the claimant to send in a scan of the marriage certificate. This poses two problems:

Precedents Case

Old proposed procedure through Arbitration

Therefore the procedure proposed here tries to define a new way of establishing the facts which should avoid (or at least reduce) these problems and give the Claimant the possibility to speed up handling of the Arbitration Case:

Case Managers and Arbitrators Part

In an ideal case, where all information provided digitally signed and no questions are open, an Arbitrator could give a quick ruling without exchanging lots of mails.




BernhardFröhlich: Reworked and clarified (hopefully) the procedure

Arbitrations/Training/Lesson23 (last edited 2011-12-11 19:16:05 by Werner Dworak)