Arbitration / Training
D E P R I C A T E D
The Training Course for Case Managers and Arbitrators
D E P R I C A T E D - D E P R I C A T E D - D E P R I C A T E D - D E P R I C A T E D
Actions for a Support Engineer (for the ruling) Version 2
If an account is to be killed ...
to walk thru top-down or bottom-up ...
In detail: * == SE console mode == * a new password should be set (and later forgotten) * (optional) A snapshot of the account information shall be taken and printed to pdf including all account informations, certs informations and so on, sending to arbitrator (if requested by an arbitrator) * Givenname, Middlename, Lastname and Suffix to be filled with the arbitration number ''a2010####.#'' * DoB to set to 1900-01-01 or 1970-01-01 * reset _all_ flags to '0' * == User mode == * the account to hijack * Email Accounts - Add * add email address email@example.com * verify new email address by email to support inbox * relogin into user account (with old email addr) * switch to primary email address firstname.lastname@example.org * select email@example.com, make default * Email Accounts - View * remove previous primary email address * Select "delete checkbox" on (old) users email addr, hit 'delete' * My Details - Edit * the secret answers to fill with junk * My Details - My Listing * set to: I don't want to be listed * My Details - Location * set to: Denistone East, New South Wales, Australia (2256755) * all email addresses deleted (except the primary email address) * Email - View * delete addtl. email addresses * all certificates to revoke * Client Certificates - View * revoke Client certificates * GPG PGP Keys - View * revoke certificates * Domains - View * Delete Domains * Server Certificates - View * revoke Server certificates * logout * == SE console mode == * System admin - Find user * search for firstname.lastname@example.org * all asssurances received / given to leave untouched if any * The last action shall be to lock the account * set 'lock account' to 1 * (or delete account button)