Arbitration / Training

The Training Course for Case Managers and Arbitrators

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Lesson 4 - Creating a new Arbitration case

Request an Account on OTRS

Pickup of Dispute filings from Ticketing System

Pickup new cases from cacert-disputes mailing list

* Template Notification mail to <cacert DASH arbitration AT lists DOT cacert DOT org> by forwarding the original dispute filing mail


To: cacert-arbitration@lists.cacert.org
CC: <email claimant> [, <email respondent> (optional)], <arbitration-archives@cacert.org>
Subject: Arbitration case <new casenumber> - "Dispute filing text"
------------------------------------------------------------------------------------------
Dear Case Managers, Arbitrators,

a new dispute filing has been received
Arbitration case <new casenumber>
https://wiki.cacert.org/Arbitrations/<new casenumber>

The search for a Case Manager and Arbitrator
is still open

<attached original dispute filing>


Sent Notification to (C) / (R)

To: <claimants email>, <respondents email>
Re: New Arbitration case a20######.# - "short complaint text"   (as in Wiki overview)
-------------------------------------------------------------------------------------
Hi <claimant>, Hi <respondent>,

The dispute filing has been received, the Arbitration case number is: a20######.#

You can find the current state of this arbitration case at:
https://wiki.cacert.org/Arbitrations/a20######.#

The search for a Case Manager and Arbitrator
is still open.

Given the current backlog of arbitration cases, this might take some time. If you consider your case as urgent please notify me so I can try to prioritize your case.

As the next step a Case Manager or Arbitrator will contact you with a initial mailing as soon he gets appointed to this case.

Update Ticket in OTRS

Questions

next

Review

BernhardFröhlich: Tried to initiate a case following the instructions here and it worked OK. If I find some time I'll try a few clarifications.


Arbitrations/Training/Lesson04-old (last edited 2014-02-08 16:30:20 by MartinGummi)