Support / Training

A Becoming Support Member

General Information

Roles in support Support Team


B Tasks of Triage


How OTRS is used

Organisation Assurance

New Points Calculation (Thawte Points revokation)

C Tasks of SE

SE - Support Engineer

Precedent cases

NB For the precedent cases Password recovery with Assurance, Revoke assurance within short timespan, Removal of middle name and Removing post from a CAcert mailing list the ticket number need to be entered after finishing a request.

Delete account procedure

Password recovery

Organisation Assurance

New Points Calculation (Thawte Points revocation)

CCA violation during support process

Information about an account

D Tasks of Support Team Leader

Team Leader

E Technical information

F Support Team internal

Team meetings

Internal (only for Support team member, Private Part)

Support/Handbook (last edited 2016-06-15 14:11:21 by AlesKastner)