- Case Number: a20110302.1
- Status: Closed
- Claimants: Igor C
- Respondents: CAcert
Initial Case Manager: UlrichSchroeter
Case Manager: BernhardFröhlich
- Date of arbitration start: 2011-03-10
- Date of ruling: 2011-03-10
- Case closed: 2011-03-11
- Complaint: Incorrect account/email was removed, but points for assurance don't
- Relief: Revoke Assurance
Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Igor C (C), Case: a20110302.1
- 2011-03-02 (issue.c.o) case [s20110302.39]
- 2011-03-06 (iCM): added to wiki, request for CM / A
- 2011-03-09 (CM): I'll take care about this case as (CM)
- 2011-03-09 (A): I'll take care about this case as (A)
- 2011-03-09 (A): sending init mailing with CCA/DRP acceptance request to (C)
- 2011-03-10 (C): accepts CCA/DRP under this arbitration
- 2011-03-10 (A): pre-dispute-filing conversation irc chat log, is this (C) ?
- 2011-03-10 (C): is the irc nick of his friend, and yes, it describes the problem he has
- 2011-03-10 (A): requesting ID# of administrative increase to remove and requesting Arbitration case# or Support ticket# of former revoke assurance case
- 2011-03-10 (C): sends infos requested
- 2011-03-10 (A): rephrasing the history steps, as read from (C)'s response, with request for confirmation to (C)
- 2011-03-10 (C): response, rephrasing is not correct, gives explanations
- 2011-03-10 (A): 2nd rephrasing of the facts as read from last response to (C)
- 2011-03-10 (C): confirms, 2nd rephrasing to be correct
Original Dispute, Discovery (Private Part)
Link to Arbitration case a20110302.1 (Private Part)
EOT Private Part
- (C) assured a member (M1), dated 2011-02-23 and transfered the assurance points onto account (M1)
- (M1) closed her old account by transfering her email address by website email dispute, so the result was: account (M1) deleted state.
- Assurance (C) over (M1) is still listed under (C)'s My Points
- Relief: revoke this assurance
- I hereby order (Support) to revoke the Assurance given by (C) over (M1) (details given in the exec request)
- No further actions to take.
- 2011-03-10 (A): sent ruling and exec request with addtl. account and assurance infos to (C), (Support)
- 2011-03-11 (Support): [s20110310.34] Ruling executed, Assurance revoked.
- 2011-03-11 (C): All is fine now!
- 2011-03-11 (A): Final notification, Case Closed.