Intro
This document describes some working practices and work-in-progress rules for incorporation into future policy.
Other Documentation
CAcert resolves disputes through the Dispute resolution Policy (DRP) which includes the rules of Arbitration. DRP overrules this present one.
For a nice introduction to CAcert's forum, see the Handbook. Case Management is described in the Case Manager's Handbook.
Practices
Conflicts where Forum members are named in Arbitration
Where a person named in an Arbitration is also a member of the Arbitration Forum, this represents an advantage to that person, as the member may see information that is openly discussed relevant to the case. As the Arbitrator is charged with preserving the balance, he may decide to:
- unsubscribe the Member temporarily from the Forum
- constrain the Member from commenting on any information
- forward the relevant comments seen on the Arbitration Forum to the other named parties
- constrain the Member from using the information so seen in the Arbitration
- or some other mechanism...
This is an evolving practice...
Forum members named in only one role
Members of the forum may be named as Arbitrators, or as Case Managers, or as parties to a case, but may never combine these roles in a single case.
Access to information
An Arbitrator may request any information stored by CAcert which relates to an active case. An (email) request specifying the needed information and its relevance to the case should be sent to support.
Support email as a single point of failure
Filing a dispute is currently done by emailing support. When support is unable to process the emails, there is a failure, and it will clearly impact the legal standing and strength of Arbitration.
We need a way to make the Support email not a single point of failure. Thoughts?