Q: Our admin left the company, now we got a reminder that the certificate expires, but we don´t have access to the account anymore.
A: CAcert has 2 kinds of accounts: Organisational accounts and personal accounts. In the (unlikely) case of organisational accounts, please contact support@cacert.org directly. For personal certificates, we would suggest the following:
- Create yourself a new account on the website www.cacert.org.
- Then login to your account, go to the dispute system, and dispute the old email address/domain of the certificate.
- When you successfully finish the dispute procedure, the old certificate is automatically revoked, and the address is removed from the old account.
- Then you can add the address to your new account, and then you can issue a new certificate for the address.
If the revocation of the certificate would cause problems (e.g. because the certificate has been used for digital signatures), you should do organisation assurance instead: http://wiki.cacert.org/wiki/OrganisationEntities This also ensures that you can delegate the certificate issueing to other administrators in your company as well.
If you have any further questions, please contact support@cacert.org