FAQ: How the Domain Dispute Works
In the logged-in state under www.cacert.org there is the option to dispute a domain from another account. This procedure is an automated procedure without interaction of Support-Engineers and Arbitrators.
The Procedure In Detail
Prerequisites
- You have an account#1 with email#1 and domain#1., both confirmed.
- You have created an account#2 with email#2, confirmed.
The Procedure
- Login to account#2 under www.cacert.org and start from the menu a domain dispute for domain#1
A selection box appears to select the address where the dispute confirmation email will be sent to (this info collected from the whois and/or the 5 default alias email addresses) (see also How the Ping Test Works)
- The selected recipient receives the domain dispute email with an URL.
Click or copy & paste the link to a browser
- A page appears asking you to
confirm the domain dispute request
reject the domain dispute request
report abuse the domain dispute request
- for a.) the domain is removed from account#1
- for b.) the domain is still kept under account#1
- for c.) the domain is still kept under account#1 and additional a report is sent to Support
- Login to account#2 under www.cacert.org
- Start over with the process: Add domain and add the previous domain removed from account#1
Problems
- If you receive a response: domain is held by another account, you've probably didn't give the correct response in the domain dispute confirmation page and was either rejected or reported as abuse.
- On reject, domain#1 is still kept under account#1
- On abuse report, domain#1 is still kept under account#1, but addtl. reporting to Support
- Retry the domain dispute process
One reason why you do not get a domain dispute might be, that it is entered in an organisation account. From there it cannot be disputed. in this case you need to ask support@cacert.org for help.
tested 2012-01-23 under CAcert Testserver