= FAQ: How the Domain Dispute Works =

In the logged-in state under www.cacert.org there is the option to dispute a domain from another account.
This procedure is an automated procedure without interaction of Support-Engineers and Arbitrators.

== The Procedure In Detail ==

=== Prerequisites ===

 1. You have an account#1 with email#1 and domain#1., both confirmed.

 2. You have created an account#2 with email#2, confirmed.

=== The Procedure ===

 1. Login to account#2 under www.cacert.org and start from the menu a domain dispute for domain#1

 1. A selection box appears to select the address where the dispute confirmation email will be sent to (this info collected from the whois and/or the 5 default alias email addresses) (see also [[FAQ/HowThePingTestWorks|How the Ping Test Works]])

 1. The selected recipient receives the domain dispute email with an URL.

 1. Click or copy & paste the link to a browser

 1. A page appears asking you to
  a. '''confirm''' the domain dispute request
  a. '''reject''' the domain dispute request
  a. '''report abuse''' the domain dispute request

   * for a.) the domain is removed from account#1
   * for b.) the domain is still kept under account#1
   * for c.) the domain is still kept under account#1 and additional a report is sent to Support

 1. Login to account#2 under www.cacert.org

 1. Start over with the process: Add domain  and add the previous domain removed from account#1

=== Problems ===

 * If you receive a response: domain is held by another account, you've probably didn't give the correct response in the domain dispute confirmation page and was either rejected or reported as abuse.

  * On reject, domain#1 is still kept under account#1

  * On abuse report, domain#1 is still kept under account#1, but addtl. reporting to Support

 * Retry the domain dispute process

 * One reason why you do not get a domain dispute might be, that it is entered in an organisation account. From there it cannot be disputed. in this case you need to ask support@cacert.org for help.


tested 2012-01-23 under [[https://cacert1.it-sls.de|CAcert Testserver]]


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