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FAQ: Admin left the company
Q: Our admin left the company, now we got a reminder that the certificate expires, but we don´t have access to the account anymore.
A: CAcert has 2 kinds of accounts: Organisational accounts and personal accounts. In the (unlikely) case of organisational accounts, please contact support@cacert.org directly. For personal certificates, we would suggest the following:
Create yourself a new account on the website https://www.cacert.org/. (->Join ...)
Then login to your account (->Password Login), go to the dispute system (->Disputes/Abuses->Domain Dispute), and dispute the old email address/domain of the certificate.
- When you successfully finish the dispute procedure, the old certificate is automatically revoked, and the address is removed from the old account.
Then you can add the address to your new account (->Domains->Add), and then you can issue a new certificate for the address (->Server Certificate->New).
- Afterwards deploy the new certificates on your servers
If the revocation of the certificate would cause problems (e.g. because the certificate has been used for digital signatures), you should do organisation assurance instead: http://wiki.cacert.org/wiki/OrganisationEntities This also ensures that you can delegate the certificate issueing to other administrators in your company as well.
If you have any further questions, please contact support@cacert.org