* Case Number: a20180531.1
  * Status: init
  * Claimant: Ken B.
  * Respondent: CAcert support
  * initial Case Manager: Dirk Astrath / BernhardFröhlich
  * Case Manager: N.N.
  * Arbitrator: N.N.
  * Date of arbitration start: 201Y-MM-DD
  * Date of ruling: 201Y-MM-DD
  * Case closed: 201Y-MM-DD
  * Complaint: Access to account while primary email-address not existing anymore and password lost

  * Relief: TBD

Before: Arbitrator N.N. (A), Respondent: CAcert (R), Claimant: Ken B. (C), Case: a20180531.1

<<TableOfContents(2)>>

== History Log ==
 . 2018-05-31 (issue.c.o): case s20180531.58
 . 2018-10-29 (iCM): added to wiki, request for CM / A
 . 2019-02-11 (iCM): Sent notification mail to C.


## == Private Part ==

 * '''Link to Arbitration case [[Arbitrations/priv/a20180531.1|a20180531.1 (Private Part)]], Access for (CM) + (A) only''' 

## ==> INCLUDE SECTION BOT
<<Include(Arbitrations/priv/a20180531.1)>>  
## <== INCLUDE SECTION EOT

==== EOT Private Part ====

== Original Dispute ==

{{{
I paid the 15 USD charge for assistance logging into my account.

I have not logged into my account for several years.  Since that time, the domain for the email address associated with my account (mv.com) has gone away and been replaced with qozzy.com.  Also, when I try to answer the security questions to get back in to my account, there are new questions that seem to have been added after I set up the account for which I never configured answers.  (The form will not accept empty responses for these questions.)

Thank you for your assistance.
}}}

## You may remove unneeded sections at your discretion...
== Discovery ==

== Elaboration ==

== Ruling ==

== Execution ==

== Similiar Cases ==

|| [[Arbitrations/a20YYMMDD.n|a20YYMMDD.n]] || [[Arbitrations/a20YYMMDD.n|<description>]] ||

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 . CategoryArbitration


 . [[CategoryArbCaseCCAViolation]]
 . CategoryArbCaseOthers