• Arbitrations
• a20160827.1

• Case Number: a20160827.1
• Status: pre-arbitration by iCM
• Claimant: Piet S.
• Respondent: to be identified (assurer of a member or CAcert)

• initial Case Manager: EvaStöwe

• iCM2 takeover at 2018-11-05: BernhardFröhlich

• Case Manager: name case manager
• Arbitrator: name arbitrator
• Date of arbitration start: 201Y-MM-DD
• Date of ruling: 201Y-MM-DD
• Case closed: 201Y-MM-DD
• Complaint: Incorrect middle name of account with 50 AP
• Relief:
  1. correction of the typo in the name of the member so that the name parts in the account match those on the ID of the member
  2. a notification sent out to the Assurers who assured the member to inform them about the problem - assuming there aren't any signs of intentional wrong doing on their part.

Before: Arbitrator name arbitrator (A), Respondent: to be identified (assurer of a member or CAcert) (R), Claimant: Piet S (C), Case: a20160827.1

History Log

• 2016-08-27 (issue.c.o): case [s20160827.33]
• 2016-08-27 (iCM): added to wiki
• 2016-08-28 (iCM): notified C about case, asks C about relief and respondents
• 2016-08-28 (C): clarification about relief
• 2016-13-09 (iCM2): support provides ticket of the account owner, requesting to correct his middlename ticket number [s20160822.171]

Private Part

• Link to Arbitration case a20160827.1 (Private Part), Access for (CM) + (A) only

EOT Private Part

Dispute

Original Dispute by Piet S

• [At an event] I tried to assure member [a members full name] on [date] and then noticed he has an incorrect middle name recorded in his account.
  
  In his account his middle name is stated as [...er...], but his ID states his middle name as [...re...].
  
  The member has confirmed to me that the middle name currently in his account is wrong and that he already has submitted a request to Support to have it changed from [...er...] into [...re...].
  
  The member claims to have 50 AP handed out to him already and therefore is unable to make the required change himself.
  
  Regards,
  Piet S[...]

Clarification of Relief by Piet S

• The relief I seek is:
  + correction of the typo in the name of the member so that the name parts in the account match those on the ID of the member
  + a notification sent out to the Assurers who assured the member to inform them about the problem - assuming there aren't any signs of intentional wrong doing on their part.

Discovery

Elaboration

Ruling

Execution

Similiar Cases

to do

• CategoryArbitration

• CategoryArbCaseAccountDataDoB