- Case Number: a20130308.1
- Status: closed
- Claimants: Joseph K
- Respondents: CAcert
Initial Case Manager: AlexRobertson
Case Manager: EvaStöwe
Arbitrator: MartinGummi
- Date of arbitration start: 2013-11-27
- Date of ruling: 2014-09-14
- Case closed: 2014-10-28
- Complaint: Delete Account
- Relief: TBD
Before: Arbitrator MartinGummi (A), Respondent: CAcert(R), Claimant: Joseph K (C), Case: a20130308.1
History Log
2013-03-11 (issue.c.o) case s20130308.27
- 2013-03-11 (iCM): added to wiki, request for CM / A
- 2013-03-11 (iCM): added notes from support re certs and assurances
- 2013-11-27 (CM): I take care of this case and select Martin Gummi as A
- 2013-11-27 (CM): Mail to support for update on account
- 2013-11-28 (Support): acc locked, 3 old assurances, no CCA-entry, no recent activity, no active certs
- 2013-11-30 (A): sent mail to C to get in contact because of CAP-forms retrieval
- 2013-12-15 (CM): asked support about implications of revocation of assurances
- 2013-12-15 (Support): one assuree would drop below 50 assurance points, no harm for the other two
- 2013-12-15 (CM): send invitation to upcomming ATE to this assuree
- 2013-12-22 (CM): reminder to C, extended deadline for response until 2014-01-12
- 2014-01-13 (C): I only have 3 CAP forms in PDF for you
- 2014-02-09 (CM): asks if (C) only has PDF copies of the CAP forms or if he has paper originals and does not want to send them
- 2014-02-17 (C): I have additional PDF-versions for backup in case of fire. I rather wait instead of sending paper forms.
- 2014-06-02 (A): presents C with the option to wait all assurances are older than 7 years within the next few months and then close the account without complications regarding the CAP forms
- 2014-09-14 (A): ruling
- 2014-10-26 (CM): execution request to Support
- 2014-10-27 (Support): confirms that execution had taken place at 2014-09-30, forgot to send confirmation back then
- 2014-10-30 (CM): closed case
Original Dispute, Discovery (Private Part) (optional)
Link to Arbitration case a20130308.1 (Private Part), Access for (CM) + (A) only
EOT Private Part
Discovery
- C requested to delete account in March 2013
- There was no activity on the account since then
- No CCA entry for C is known
- Last certificate of C expired Mai 2013
- C was an assurer and assured 3 people, no assurance is older than 7 years.
- Beside of that nothing else is known that would prevent deletion of account.
- C did not respond to the first mail until deadline
- If assurances would be revoked one assuree would drop below 50 assurance points
- All assurances are now older then 7 years.
A precedents ruling for delete assurance cases where all assurances are older than 7 years was issued (a20140713.1).
Ruling
This case matches the requirements of the new precedents case a20140713.1
Support should use this precedents case to close the account of the claimant.
Lübeck, 2014-09-14
Execution
- 2014-09-14 (A): ruling
- 2014-10-26 (CM): execution request to Support
- 2014-10-27 (Support): confirms that execution had taken place at 2014-09-30, forgot to send confirmation back then
- 2014-10-30 (CM): closed case
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