* Case Number: a20120403.1 * Status: closed * Claimants: Vadim I * Respondents: CAcert * Initial Case Manager: AlexRobertson * Case Manager: MartinGummi * Arbitrator: EvaStöwe * Date of arbitration start: 2013-11-27 * Date of ruling: 2013-11-29 * Case closed: 2013-12-02 * Complaint: Remove Account * Relief: TBD Before: Arbitrator Eva Stöwe (A), Respondent: CAcert(R), Claimant: Vadim I (C), Case: a20120403.1 == History Log == . 2012-04-03 (issue.c.o) case [[https://issue.cacert.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=128838&ArticleID=&QueueID=1|s20120403.6]] . 2012-05-07 (iCM): added to wiki, request for CM / A . 2013-11-27 (CM): I take this case as CM and select Eva Stöwe as A . 2013-11-27 (CM): init mailing . 2013-11-27 (CM): mail to support to clarify state of account . 2013-11-28 (Support): account is active and shows nothing to prevent deletion with [[Arbitrations/a20111128.3|a20111128.3]] . 2013-11-29 (A): ruling (send to C) . 2013-12-02 (A): closed case == Original Dispute, Discovery (Private Part) (optional) == * '''Link to Arbitration case [[Arbitrations/priv/a20120403.1|a20120403.1 (Private Part)]], Access for (CM) + (A) only)''' <> ==== EOT Private Part ==== == Discovery == * C asked to get his account closed in Apr 2012. * There was an active certificate in the accout in Apr 2012. * Support initiated delete account procedure according to precedent case [[Arbitrations/a20111128.3|a20111128.3]] * Because of the certificate it was not possible to close the account like support started to do. * Before the procedure of a20111128.3 was finished, support saw their error and filed a dispute about this. * It is not clear how far the close-account-process went before it was stopped, but the account seams untouched. * In Nov 2013 there is no active certificate on the account anymore. * Nothing prevents to close the account according to a20111128.3 now. == Ruling == * The delete-account procedure of a20111128.3 was initiated too early by support. The blocking factors, that prevented the procedure back then are gone by now. * Because it is not clear how far the previous initiation of a20111128.3 went, it should be started by support at the beginning, again. * No harm but the delay of the need to go through arbitration could be detected by the unauthorized actions of support. The wrongdoing was detected and reported by the support member early enough. No actions should be taken against support or the support member who made the mistake. Cologne, 2013-11-29 == Execution == . 2013-11-29 (A): execute (send to Support) . 2013-11-29 (Support): execution notice == Similiar Cases == || [[Arbitrations/a20080702.1|a20080702.1]] || [[Arbitrations/a20080702.1|User requests to delete account with Assurance Points]] || || [[Arbitrations/a20090618.3|a20090618.3]] || [[Arbitrations/a20090618.3|Assurer requests to delete account]] || || [[Arbitrations/a20090618.5|a20090618.5]] || [[Arbitrations/a20090618.5|User requests to delete account with no Assurance Points]] || || [[Arbitrations/a20090826.1|a20090826.1]] || [[Arbitrations/a20090826.1|User wants account deleted, no Assurance Points, no certificates]] || || [[Arbitrations/a20090926.1|a20090926.1]] || [[Arbitrations/a20090926.1|User wants account deleted, no Assurance Points, no certificates]] || ||[[Arbitrations/a20110120.2|a20110120.2]] ||[[Arbitrations/a20110120.2|Account Removal w/ intermediate ruling]] || ||[[Arbitrations/a20110110.1|a20110110.1]] ||[[Arbitrations/a20110110.1|Please Delete my Account (Is Assurer)]] || ||[[Arbitrations/a20110131.1|a20110131.1]] ||[[Arbitrations/a20110131.1|Account Removal Olivier F (Is Assurer)]] || || [[Arbitrations/a20090510.3|a20090510.3]] || [[Arbitrations/a20090510.3|Assurer with alter-ego even assured himself more than once]] || || [[Arbitrations/a20110221.1|a20110221.1]] || [[Arbitrations/a20110221.1|PII and problematical sys settings on 1057 of 1074 deleted accounts cases still remains in database]] || see also: [[Arbitrations/Training/Lesson20|Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request]] ---- . CategoryArbitration . CategoryArbCaseAccountDelNonAssurer