* Case Number: a20120402.1
  * Status: close
  * Claimants: Travis O
  * Respondents: CAcert
  * Initial Case Manager: AlexRobertson
  * Case Manager: EvaStöwe
  * Arbitrator: MartinGummi
  * Date of arbitration start: 2013-11-04
  * Date of ruling: 2013-11-04
  * Case closed: 2013-11-26
  * Complaint:  Delete my account and unsubscribe

  * Relief: TBD

Before: Arbitrator MartinGummi (A), Respondent: CAcert(R), Claimant: Travis O (C), Case: a20120402.1


== History Log ==
 . 2012-04-02 (issue.c.o) case [[https://issue.cacert.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=128771&ArticleID=151115&ZoomExpand=0#151115 | s20120402.9]] 
 . 2012-05-06 (iCM): added to wiki, request for CM / A
 . 2013-11-04 (CM): I'll take this case as (CM) and (A) is Arbitrator
 . 2013-11-04 (CM): Question to support about current state of account
 . 2013-11-04 (Support): No activity [s20131104.95]
 . 2013-11-26 (A): closed case

== Original Dispute, Discovery (Private Part) (optional) ==

 * '''Link to Arbitration case [[Arbitrations/priv/a20120402.1|a20120402.1 (Private Part)]], Access for (CM) + (A) only)'''  
 
<<Include(Arbitrations/priv/a20120402.1)>>  

==== EOT Private Part ====

== Discovery ==

 * no activity on account since dispute
 * account fullfills preconditions of precedent case [[Arbitrations/a20111128.3|a20111128.3]]

Problem to handel:
 * self anonymized -> against rule about names
  * but: 
   * we cannot verify CCA
   * user wants to cancle account anyway, so we have little handle against him
   * clear intention that it was an anonymization because of will to terminate membership, not to give fake information about himself
   * since this case took so long until it was handeled Cs reason to self-anonymize is somewhat valid

== Ruling ==

 * His accounts shall be anonymized with Precedent Case [[Arbitrations/a20111128.3|a20111128.3]]

Lübeck, 2013-11-04

== Execution ==

Problems during execution:
 * order to Support to delete acc was mixed up by A with another case
 * correction mail to Support from A was mixed up with the other case

 . 2013-11-20 (Support): execution confirmed with a20120402.1.1

== Similiar Cases ==
|| [[Arbitrations/a20111128.3|a20111128.3]] || [[Arbitrations/a20111128.3|Delete Account cases to handle by SE - No Assurances given, no certs or certs expired - Precedents Case {i} ]]||
|| [[Arbitrations/a20090618.5|a20090618.5]] || [[Arbitrations/a20090618.5|User requests to delete account with no Assurance Points]] ||
|| [[Arbitrations/a20090826.1|a20090826.1]] || [[Arbitrations/a20090826.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20090926.1|a20090926.1]] || [[Arbitrations/a20090926.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20110120.2|a20110120.2]] || [[Arbitrations/a20110120.2|Account Removal w/ intermediate ruling]] ||
|| [[Arbitrations/a20110802.3|a20110802.3]] || [[Arbitrations/a20110802.3|Can you please delete my account?]] ||
|| [[Arbitrations/a20110221.1|a20110221.1]] || [[Arbitrations/a20110221.1|PII and problematical sys settings on 1057 of 1074 deleted accounts cases still remains in database]] ||
|| [[Arbitrations/a20110908.1|a20110908.1]] || [[Arbitrations/a20110908.1|Delete my account]] ||
|| [[Arbitrations/a20110920.2|a20110920.2]] || [[Arbitrations/a20110920.2|Delete my account]] ||
|| [[Arbitrations/a20110923.1|a20110923.1]] || [[Arbitrations/a20110923.1|Delete my accounts (Lourens V)]] ||
|| [[Arbitrations/a20110930.1|a20110930.1]] || [[Arbitrations/a20110930.1|Delete my account]] ||
|| [[Arbitrations/a20111127.1|a20111127.1]] || [[Arbitrations/a20111127.1|Delete my account]] ||
|| [[Arbitrations/a20111215.1|a20111215.1]] || [[Arbitrations/a20111215.1|Account Removal]] ||
|| [[Arbitrations/a20120224.1|a20120224.1]] || [[Arbitrations/a20120224.1|Delete my account (Luca T.)]] ||
|| [[Arbitrations/a20120322.1|a20120322.1]] || [[Arbitrations/a20120322.1|Account Removal]] ||
|| [[Arbitrations/a20120420.1|a20120420.1]] || [[Arbitrations/a20120420.1|Account Removal]] ||
|| [[Arbitrations/a20120421.1|a20120421.1]] || [[Arbitrations/a20120421.1|Remove Account]] ||
|| [[Arbitrations/a20120511.1|a20120511.1]] || [[Arbitrations/a20120511.1|Account Removal]] ||
|| [[Arbitrations/a20120621.1|a20120621.1]] || [[Arbitrations/a20120621.1|Remove Account (Tristan V)]] ||

see also: [[Arbitrations/Training/Lesson20|Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request]]

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 . CategoryArbitration
 . CategoryArbCaseAccountDelNonAssurer