* Case Number: a20120322.1
  * Status: dismissed
  * Claimants: Jochen M
  * Respondents: CAcert
  * Initial Case Manager: AlexRobertson
  * Case Manager: EvaStöwe
  * Arbitrator: MartinGummi
  * Date of arbitration start: 2013-11-04
  * --(Date of ruling: 201Y-MM-DD)--
  * --(Case closed: 201Y-MM-DD)--
  * Complaint: Account Removal

  * Relief: TBD

Before: Arbitrator Martin Gummi (A), CAcert (R), Jochen M (C), Case: a20120322.1


== History Log ==
 . 2012-03-22 (issue.c.o) case [[https://issue.cacert.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=127928&ArticleID=157862&ZoomExpand=0#157862|s20120322.137]]
 . 2012-05-06 (iCM): added to wiki, request for CM / A
 . 2013-11-04 (CM): I'll take this case as (CM) and (A) is Arbitrator
 . 2013-11-04 (CM): Question to (Support) about current state of account
 . 2013-11-04 (Support): recent activity on account [s20131104.93]
 . 2013-11-04 (CM): Question to C if account should be kept 
 . 2013-11-06 (CM): Question to (Support) about current state of account
 . 2013-11-06 (Support): recent activity on account [s20131106.116]
 . 2013-11-08 (CM): Question to C if account should be kept
 . 2013-11-28 (A): inform C and dismiss 

== Original Dispute, Discovery (Private Part) (optional) ==

 * '''Link to Arbitration case [[Arbitrations/priv/a20120322.1|a20120322.1 (Private Part)]], Access for (CM) + (A) only)''' 

<<Include(Arbitrations/priv/a20120322.1)>>  

==== EOT Private Part ====

== Discovery ==
 * The member asked to close his account in mar-2012.
 * Account shows recent activity.
 * A certificate was issued or renewed recently at oct-2013.
 * When asked the member did not confirm that he wants to get the account closed.

It looks like the member changed his mind and wants to continue to use his account. 

We dismiss this case. 

The user will be informed about this and can easily get his account deleted by support if we interpret his intentions wrongly. It would not need to go to arbitration level, next time, if nothing unexpected occures.

## == Ruling ==

## == Execution ==

== Similiar Cases ==
|| [[Arbitrations/a20111128.3|a20111128.3]] || [[Arbitrations/a20111128.3|Delete Account cases to handle by SE - No Assurances given, no certs or certs expired - Precedents Case {i} ]] ||
|| [[Arbitrations/a20090618.5|a20090618.5]] || [[Arbitrations/a20090618.5|User requests to delete account with no Assurance Points]] ||
|| [[Arbitrations/a20090826.1|a20090826.1]] || [[Arbitrations/a20090826.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20090926.1|a20090926.1]] || [[Arbitrations/a20090926.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20110120.2|a20110120.2]] || [[Arbitrations/a20110120.2|Account Removal w/ intermediate ruling]] ||
|| [[Arbitrations/a20110802.3|a20110802.3]] || [[Arbitrations/a20110802.3|Can you please delete my account?]] ||
|| [[Arbitrations/a20110221.1|a20110221.1]] || [[Arbitrations/a20110221.1|PII and problematical sys settings on 1057 of 1074 deleted accounts cases still remains in database]] ||
|| [[Arbitrations/a20110908.1|a20110908.1]] || [[Arbitrations/a20110908.1|Delete my account]] ||
|| [[Arbitrations/a20110920.2|a20110920.2]] || [[Arbitrations/a20110920.2|Delete my account]] ||
|| [[Arbitrations/a20110923.1|a20110923.1]] || [[Arbitrations/a20110923.1|Delete my accounts (Lourens V)]] ||
|| [[Arbitrations/a20110930.1|a20110930.1]] || [[Arbitrations/a20110930.1|Delete my account]] ||
|| [[Arbitrations/a20111127.1|a20111127.1]] || [[Arbitrations/a20111127.1|Delete my account]] ||
|| [[Arbitrations/a20111215.1|a20111215.1]] || [[Arbitrations/a20111215.1|Account Removal]] ||
|| [[Arbitrations/a20120224.1|a20120224.1]] || [[Arbitrations/a20120224.1|Delete my account (Luca T.)]] ||
|| [[Arbitrations/a20120402.1|a20120402.1]] || [[Arbitrations/a20120402.1|Delete my account and unsubscribe]] ||
|| [[Arbitrations/a20120420.1|a20120420.1]] || [[Arbitrations/a20120420.1|Account Removal]] ||
|| [[Arbitrations/a20120421.1|a20120421.1]] || [[Arbitrations/a20120421.1|Remove Account]] ||
|| [[Arbitrations/a20120511.1|a20120511.1]] || [[Arbitrations/a20120511.1|Account Removal]] ||
|| [[Arbitrations/a20120621.1|a20120621.1]] || [[Arbitrations/a20120621.1|Remove Account (Tristan V)]] ||

see also: [[Arbitrations/Training/Lesson20|Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request]]

----
 . CategoryArbitration
 . CategoryArbCaseAccountDelNonAssurer