* Case Number: a20120220.1
  * Status: init
  * Claimants: Dirk A.
  * Respondents: Horst R.
  * initial Case Manager: BernhardFröhlich, at 2016-12-08 EvaStöwe disclosed dispute based on DRO decision [[https://community.cacert.org/board/motions.php?motion=m20161119.4|m20161119.4]] and [[https://community.cacert.org/board/motions.php?motion=m20161119.3|m20161119.3]]
  * Case Manager: N.N.
  * Arbitrator: N.N.
  * Date of arbitration start: 201Y-MM-DD
  * Date of ruling: 201Y-MM-DD
  * Case closed: 201Y-MM-DD
  * Complaint: DoB discrepancy in acount

  * Relief: TBD

Before: Arbitrator name arbitor (A), Respondent: name respondent (R), Claimant: name claimer (C), Case: a20120220.1


== History Log ==
 . 2011-02-20 (issue.c.o) case [[https://issue.cacert.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=123473|s20120220.5]]
 . 2011-03-06 (iCM): added to wiki, request for CM / A

== Original Dispute, Discovery (Private Part) (optional) ==

 * Link to Arbitration case [[Arbitrations/priv/a20120220.1|a20120220.1 (Private Part)]]


<<Include(Arbitrations/priv/a20120220.1)>>  


==== EOT Private Part ====

== Original Disptue ==
{{{
hello support,

on [event] (around 14 days ago) i met horst r[...] ([email]), verified him ... but was not able to enter his data to our system (since his DOB is wrong in our database)

since he lost his password, we agreed to

--snip-- taken out by support

... if you already reset his passwort since [date] please ignore this email ...

thank you
}}}

Parts in [] anonymised at disclosure of dispute for privacy reasons. May be changed by CM or Arbitrator.

== Discovery ==

 * According to Support Personnel R has rejected the claim. He states that the DoB in the account is correct.

== Ruling ==

== Execution ==

== Similiar Cases ==

----
 . CategoryArbitration

 . [[CategoryArbCaseAccountDataDoB]]