* Case Number: a20111215.1
  * Status: dismissed
  * Claimants: Timothy R
  * Respondents: CAcert
  * Initial Case Manager: UlrichSchroeter
  * Case Manager: EvaStöwe
  * Arbitrator: MartinGummi
  * Date of arbitration start: 2013-11-01
  --(Date of ruling: 201Y-MM-DD)-- 
  * Case closed: 201Y-MM-DD
  * Complaint: Account Removal

  * Relief: TBD

Before: Arbitrator MartinGummi (A), Respondent: CAcert (R), Claimant: Timothy R (C), Case: a20111215.1


== History Log ==
 . 2011-12-15 (issue.c.o) case [[https://issue.cacert.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=117110&ArticleID=139270|s20111215.109]]
 . 2012-01-06 (iCM): dismissed for the moment, moved back to (Support) to check case to be handled under precedent [[Arbitrations/a20111128.3|a20111128.3]]
 . 2012-01-07 (Support): moved ticket [[https://issue.cacert.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=117110&ArticleID=139270|s20111215.109]] back into disputes queue. Case disqualifies for precedent case [[Arbitrations/a20111128.3|a20111128.3]]
 . 2012-01-07 (iCM): added to wiki, request for CM / A
 . 2013-11-01 (CM): I'll take care about this case as (CM)
 . 2013-11-01 (A): I'll take care about this case as (A)
 . 2013-11-02 (CM): ask is the account aktiv
 . 2013-11-02 (Support): the account is aktiv [s20131102.23]
 . 2013-11-02 (CM): ask to (C) for next step of this case
 . 2013-11-25 (A): notice to C about dismiss
 . 2013-11-25 (A): closed
 

== Original Dispute, Discovery (Private Part) ==

 * Link to Arbitration case [[Arbitrations/priv/a20111215.1|a20111215.1 (Private Part)]]

<<Include(Arbitrations/priv/a20111215.1)>>  

==== EOT Private Part ====

== Discovery ==
 * In the original dispute C asked to close his account because of password loss, since C thought he had no access to the account anymore.
 * There was recent activity on the account (last time in Sep 2013).
 * Obviously C has recovered access to the accounts so the reson for closing the account does not exist anymore.
 * When asked, C did not confirm that he wants to get the account closed after the recovery.
It appears like C wants to keep the account and his certificates.

## --( Ruling )--

## --( Execution )--

== Similiar Cases ==
|| [[Arbitrations/a20111128.3|a20111128.3]] || [[Arbitrations/a20111128.3|Delete Account cases to handle by SE - No Assurances given, no certs or certs expired - Precedents Case {i} ]] ||
|| [[Arbitrations/a20090618.5|a20090618.5]] || [[Arbitrations/a20090618.5|User requests to delete account with no Assurance Points]] ||
|| [[Arbitrations/a20090826.1|a20090826.1]] || [[Arbitrations/a20090826.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20090926.1|a20090926.1]] || [[Arbitrations/a20090926.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20110120.2|a20110120.2]] || [[Arbitrations/a20110120.2|Account Removal w/ intermediate ruling]] ||
|| [[Arbitrations/a20110802.3|a20110802.3]] || [[Arbitrations/a20110802.3|Can you please delete my account?]] ||
|| [[Arbitrations/a20110221.1|a20110221.1]] || [[Arbitrations/a20110221.1|PII and problematical sys settings on 1057 of 1074 deleted accounts cases still remains in database]] ||
|| [[Arbitrations/a20110908.1|a20110908.1]] || [[Arbitrations/a20110908.1|Delete my account]] ||
|| [[Arbitrations/a20110920.2|a20110920.2]] || [[Arbitrations/a20110920.2|Delete my account]] ||
|| [[Arbitrations/a20110923.1|a20110923.1]] || [[Arbitrations/a20110923.1|Delete my accounts (Lourens V)]] ||
|| [[Arbitrations/a20110930.1|a20110930.1]] || [[Arbitrations/a20110930.1|Delete my account]] ||
|| [[Arbitrations/a20111127.1|a20111127.1]] || [[Arbitrations/a20111127.1|Delete my account]] ||
|| [[Arbitrations/a20120224.1|a20120224.1]] || [[Arbitrations/a20120224.1|Delete my account (Luca T.)]] ||
|| [[Arbitrations/a20120322.1|a20120322.1]] || [[Arbitrations/a20120322.1|Account Removal]] ||
|| [[Arbitrations/a20120402.1|a20120402.1]] || [[Arbitrations/a20120402.1|Delete my account and unsubscribe]] ||
|| [[Arbitrations/a20120420.1|a20120420.1]] || [[Arbitrations/a20120420.1|Account Removal]] ||
|| [[Arbitrations/a20120421.1|a20120421.1]] || [[Arbitrations/a20120421.1|Remove Account]] ||
|| [[Arbitrations/a20120511.1|a20120511.1]] || [[Arbitrations/a20120511.1|Account Removal]] ||
|| [[Arbitrations/a20120621.1|a20120621.1]] || [[Arbitrations/a20120621.1|Remove Account (Tristan V)]] ||

see also: [[Arbitrations/Training/Lesson20|Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request]]

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 . CategoryArbitration
 . CategoryArbCaseAccountDelNonAssurer