* Case Number: a20111013.1
  * Status: closed
  * Claimants: Jaime C
  * Respondents: CAcert
  * Initial Case Manager: BernhardFröhlich
  * Case Manager: UlrichSchroeter
  * Arbitrator: BernhardFröhlich
  * Date of arbitration start: 2011-10-14
  * Date of ruling: 2011-10-14
  * Case closed: 2011-11-07
  * Complaint: Compromised Certificate. Laptop got stolen, no access to CAcert Account.

  * Relief: TBD

Before: Arbitrator BernhardFröhlich (A), Respondent: CAcert (R), Claimant: Jaime C (C), Case: a20111013.1


== History Log ==
 . 2011-10-13 (issue.c.o) case [[https://issue.cacert.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=79424&ArticleID=&QueueID=1|s20111013.144]]
 . 2011-10-13 (iCM): added to wiki, urgent request for CM / A
 . 2011-10-14 C replies in private mail to iCM that he would accept hijacking his account and revoking all certificates as urgent action.
 . 2011-10-14 (A): I'll pick up the case, UlrichSchroeter will be Case Manager
 . 2011-10-14 (A): Intermediate Ruling given
 . 2011-10-14 (A): Sent mail to suport asking to execute intermediate ruling.
 . 2011-10-14 (A): Sent standard initial mail to C, asking how he likes to proceed.
 . 2011-10-14 Support reports account is hijacked and all certificates are revoked.
 . 2011-11-06 (A): Sent reminder to C to reply to initial mail and tell how he want's to proceed (password recovery or account deletion). Set deadline for answer to 2011-12-06, otherwise the account will be deleted.
 . 2011-11-07 C replies, he wants to do Password recovery later.
 . 2011-11-07 (A): Sent information to C that the case will be closed.

== Original Dispute, Discovery (Private Part) (optional) ==

 * '''Link to Arbitration case [[Arbitrations/priv/a20111013.1|a20111013.1 (Private Part)]], Access for (CM) + (A) only)'''  

## ==> INCLUDE SECTION BOT
<<Include(Arbitrations/priv/a20111013.1)>>  
## <== INCLUDE SECTION EOT

==== EOT Private Part ====

== Discovery ==

 * Possible options for C to continue include standard Password Recovery or a termination of the account.
 * C choses Password Recovery

== Ruling ==

=== Intermediate Ruling ===

As an urgent action support is authorized to hijack the account and revoke all certificates. The Claimant has accepted this in 
mail communication during initialisation phase.

Munich, 2011-10-14


No further action is necessary.

== Execution ==

 . 2011-10-14 Support reports account is hijacked and all certificates are revoked.
 . 2011-11-07 (A): This case is closed now.

== Similiar Cases ==

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