* Case Number: a20110604.1
  * Status: closed
  * Claimants: Miguel A
  * Respondents: CAcert
  * Initial Case Manager: UlrichSchroeter
  * Case Manager: MartinGummi
  * Arbitrator: BernhardFröhlich
  * Date of arbitration start: 2011-09-15
  * Date of ruling: 2011-09-18
  * Case closed: 2011-09-20
  * Complaint: I want to delete my data

  * Relief: TBD

Before: Arbitrator BernhardFröhlich (A), Respondent: CAcert (R), Claimant: Miguel A (C), Case: a20110604.1


== History Log ==
 . 2011-06-04 (website form) case [[https://lists.cacert.org/wws/arc/cacert-support/2011-06/msg00010.html]]
 . 2011-06-08 (Support) moved to disputes
 . 2011-06-11 (iCM): added to wiki, request for CM / A
 . 2011-09-15 (A): I'll take this case as Arbitrator, MartinGummi will be Case Manager
 . 2011-09-15 (A): Sent initial mail
 . 2011-09-16 C replies to initial mail, accepts CCA and DRP and gives mail address of the account to delete
 . 2011-09-17 (A) Sent a mail to the given mail address to ensure ownership.
 . 2011-09-18 C confirms the request.


== Original Dispute, Discovery (Private Part) ==

 * Link to Arbitration case [[Arbitrations/priv/a20110604.1|a20110604.1 (Private Part)]]

<<Include(Arbitrations/priv/a20110604.1)>>  

==== EOT Private Part ====

== Discovery ==

 * Like stated by the Claimant the two accounts differ only in accents in the name.
 * C does not request to released from the CCA, he still has an account with CAcert, it's primary mail address is contained in the private part of this Arbitration proceedings.
 * From the "Assure Someone" interface it seems that the account to be deleted is not at Assurer level.

== Ruling ==

The account stated by the Claimant shall be anonymized and its resources freed using the standard procedure, unless support should discover that it has made Assurances. 

Since another account of the Claimant is known, the risks, liabilities and obligations of the deleted account are transferred to the other account.

Munich, 2011-09-18

== Execution ==

 . 2011-09-18 (A): Sent mail to Support to delete the account unless it has given Assurances.
 . 2011-09-19 Support replies, the account has been anonymized
 . 2011-09-20 (A): Sent notification to C
 . 2011-09-20 The case is closed now.


== Similiar Cases ==
|| [[Arbitrations/a20080702.1|a20080702.1]] || [[Arbitrations/a20080702.1|User requests to delete account with Assurance Points]] ||
|| [[Arbitrations/a20090618.3|a20090618.3]] || [[Arbitrations/a20090618.3|Assurer requests to delete account]] ||
|| [[Arbitrations/a20090618.5|a20090618.5]] || [[Arbitrations/a20090618.5|User requests to delete account with no Assurance Points]] ||
|| [[Arbitrations/a20090826.1|a20090826.1]] || [[Arbitrations/a20090826.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20090926.1|a20090926.1]] || [[Arbitrations/a20090926.1|User wants account deleted, no Assurance Points, no certificates]] ||
||[[Arbitrations/a20110120.2|a20110120.2]] ||[[Arbitrations/a20110120.2|Account Removal w/ intermediate ruling]] ||
||[[Arbitrations/a20110110.1|a20110110.1]] ||[[Arbitrations/a20110110.1|Please Delete my Account (Is Assurer)]] ||
||[[Arbitrations/a20110131.1|a20110131.1]] ||[[Arbitrations/a20110131.1|Account Removal Olivier F (Is Assurer)]] ||
|| [[Arbitrations/a20090510.3|a20090510.3]] || [[Arbitrations/a20090510.3|Assurer with alter-ego even assured himself more than once]] ||
|| [[Arbitrations/a20110221.1|a20110221.1]] || [[Arbitrations/a20110221.1|PII and problematical sys settings on 1057 of 1074 deleted accounts cases still remains in database]] ||

see also: [[Arbitrations/Training/Lesson20|Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request]]

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 . CategoryArbitration

 . CategoryArbCaseAccountCleanup