• Arbitrations
• a20100825.1

• Case Number: a20100825.1
• Status: closed
• Claimants: Olaf S
• Respondents: CAcert

• Case Manager: Mario Lipinski

• Arbitrator: UlrichSchroeter

• Date of arbitration start: 2010-11-09
• Date of ruling: 2010-11-11
• Case closed: 2010-11-12
• Complaint: Name Change Request after marriage (Olaf S)
• Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Olaf S (C), Case: a20100825.1

History Log

• 2010-08-25 (issue.c.o) case [s20100825.86]

• 2010-08-25 (UlrichSchroeter): added to wiki, request for CM / A

• 2010-08-25 (CM): I'll take care about this case
• 2010-08-25 (A): I'll take care about this case
• 2010-08-25 (A): init mailing sent to (C)
• 2010-08-25 (C): questions regarding CCA / DRP acceptance
• 2010-08-26 (A): questions regarding CCA / DRP acceptance explained
• 2010-08-26 (AS1): confirms name change and wrote the full new name into an email dated 2010-08-22 and has been forwarded by Support due to the Pwd recovery process (thru support ticket [s20100822.53])
• 2010-08-26 (AS2): confirms name change and wrote the full new name, moved into the support ticket [s20100825.86] and forwarded by the OTRS notification service
• 2010-08-31 (A): try contacting (C) again
• 2010-09-11 (A): sending 2nd reminder to (C)
• 2010-09-21 (C): I was on holiday, so I could not respond earlier. Sorry. Longer email with questions rcvd
• 2010-09-21 (A): response to (C), that an answer will be send delayed
• 2010-09-26 (A): answer send to (C) regarding (C)'s questions (meta-communications)
• 2010-10-07 (C): (meta-communications cont.)
• 2010-10-08 (A): (meta-communications cont.)
• 2010-11-03 (CM): Requesting progress from A
• 2010-11-09 (C): accepts CCA/DRP under this arbitration
• 2010-11-09 (A): requesting confirmation about name change after marriage from (AS3)

Discovery

• 2010-08-21 (C): cames on the booth to CAcert at FrOSCon 2010 and asks for a Pwd reset and a name change after marriage. (A) was asked, how to proceed:

  • Pwd reset by Password Recovery with Assurance Procedure

    • this was handled thru support ticket [s20100822.53] about 2010-08-25

  • Name change after Marriage dispute filing according a20091111.1

    • this will be handled by this case
  • The assurers (A) notes are:
    • Wolfgang K (AS1)
    • Joost S (AS2)
    • Jochim S (AS3)

  • About the Pwd reset by Password Recovery with Assurance Procedure (C) will reimburse the work to CAcert by moving to the Testteam

• Assurers that confirms name change request by assurance

  • Assurer	confirms name change
    AS1	{+}
    AS2	{+}
    AS3

Ruling

• Two assurers confirmed to the users name change request, so I hereby order Support to change the lastname in the users account as the user requested.
• Client Certificates are not affected.

Frankfurt/Main, 2010-11-11

Execution

• 2010-11-11 (A): sends ruling to (C), (Support)
• 2010-11-11 (A): sends exec request to (Support) with exec report req
• 2010-11-11 (AS3): (late) confirms name after marriage

  • Assurer	confirms name change
    AS1	{+}
    AS2	{+}
    AS3	{+}

• 2010-11-12 (Support): [s20101111.15] sends exec report that name change request has been executed as requested
• 2010-11-12 (A): notification to (C), case closed

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