Before: Arbitrator BernhardFröhlich (A), Respondent: CAcert (R), Claimant: Rene K (C), Case: a20100531.1

History Log

Discovery

Private data

Ruling

The Claimant has asked to merge two of his accounts.

Since there is no feature in the Support Engineer's interface to merge two accounts the most simple way to achieve this is to "delete" one account using standard procedures, so the Claimant can manually add all resources of the deleted account (domains, mail adresses) to the remaining account.

In case there are any certificates issued by the account to be deleted the final step of account deletion shall not be done till three months after expiry of the last certificate. The link between the certificates and the member can still be made since the account to be deleted points to this arbitration case and the private data contain a link to the other account of the Claimant.

Execution

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see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request


Arbitrations/a20100531.1 (last edited 2011-08-09 21:45:20 by BernhardFröhlich)