* Case Number: a20100519.1
  * Status: closed
  * Claimants: Christoph H
  * Respondents: CAcert
  * Case Manager: SebastianKueppers
  * Arbitrator: BernhardFröhlich
  * Date of arbitration start: 2011-01-16
  * Date of ruling: 2011-08-29
  * Case closed: 2011-08-29
  * Complaint: Please remove my Account and revoke all my certs

  * Relief: Remove Account

Before: Arbitrator BernhardFröhlich (A), Respondent: CAcert (R), Claimant: Christoph H (C), Case: a20100519.1


== History Log ==
 . 2010-05-19 (issue.c.o) case [[https://issue.cacert.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=21410|s20100519.107]]
 . 2010-06-15 (UlrichSchroeter): added to wiki, request for CM / A
 . 2011-01-16 BernhardFröhlich: I will take this case as Arbitrator, SebastianKueppers will be Case Manager.
 . 2011-01-18 (A): Sent initial mail, asking for confirmation of request.
 . 2011-01-19 C replies and confirms the request.
 . 2011-08-26 (A): Requesting usual information from Support
 . 2011-08-27 Support reports: No Assurance Points, no certificates issued
 . 2011-08-27 (A): Asked support to re-check the account since C explicitly mentioned issued certificates
 . 2011-08-28 After double checking Support confirms: no certificates issued

== Discovery ==

 * Assurance Points are below 100
 * From case filing it can be assumed that certificates have been created with the account.
 * Support cannot find any certificates

== Ruling ==

The user has not created any certificates for his account and has not received any Assurance Points. In accordance to [[Arbitrations/Training/Lesson20|the standard procedure]] I rule that the account shall be anonymized using [[Arbitrations/Training/Lesson20/DeleteAccountProcSEv3|DeleteAccountProcSEv3]] and the CCA of the Claimant is terminated immediately.

== Execution ==

 . 2011-08-29 (A): Request to anonymize account sent to support
 . 2011-08-29 (A): Notification mail sent to Claimant
 . 2011-08-29 Support confirms execution of ruling
 . 2011-08-29 The case is closed now

== Similiar Cases ==
|| [[Arbitrations/a20080702.1|a20080702.1]] || [[Arbitrations/a20080702.1|User requests to delete account with Assurance Points]] ||
|| [[Arbitrations/a20090618.3|a20090618.3]] || [[Arbitrations/a20090618.3|Assurer requests to delete account]] ||
|| [[Arbitrations/a20090618.5|a20090618.5]] || [[Arbitrations/a20090618.5|User requests to delete account with no Assurance Points]] ||
|| [[Arbitrations/a20090826.1|a20090826.1]] || [[Arbitrations/a20090826.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20090926.1|a20090926.1]] || [[Arbitrations/a20090926.1|User wants account deleted, no Assurance Points, no certificates]] ||

see also: [[Arbitrations/Training/Lesson20|Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request]]

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 . CategoryArbitration
 . CategoryArbCaseAccountDelNonAssurer