* Case Number: a20100511.1
  * Status: closed
  * Claimants: Ettore M
  * Respondents: CAcert
  * Case Manager: SebastianKueppers
  * Arbitrator: BernhardFröhlich
  * Date of arbitration start: 2011-01-16
  * Date of ruling: 2011-01-26
  * Case closed: 2011-01-26
  * Complaint: please cancel the whole account

  * Relief: Delete Account

Before: Arbitrator BernhardFröhlich (A), Respondent: CAcert (R), Claimant: Ettore M (C), Case: a20100511.1


== History Log ==
 . 2010-05-01 (issue.c.o) case [[https://issue.cacert.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=18806|s20100501.129]]
 . 2010-06-15 (UlrichSchroeter): added to wiki, request for CM / A
 . 2011-01-16 BernhardFröhlich: I will take this case as Arbitrator, SebastianKueppers will be Case Manager
 . 2011-01-24 (A): Sent mail to support to check the account. If no certificates were created or all have expired before October 24 2010, the account shall be deleted. 

== Discovery ==

 * Dispute filing implies that at least one certificate has been issued by the account
 * According to information recorded in OTRS C has alread confirmed his request
 * Assurance Points are below 100
 * Support confirms there are no certificates which expire after October 24 2010

== Ruling ==

Since the account has not given any Assurances and has not issued any certificates, there is only a minor risk that terminating the CCA with the user will cause any problems.

The account shall be deleted and the CCA of the user shall be terminated.

== Execution ==

 . 2011-01-26 Support confirms that there are no certificates associated to the account which expire after October 24 2010, the account has been deleted.
 . 2010-01-26 (A): Wrote informational mail to C
 . 2010-01-26 (A) The case is closed now.

== Similiar Cases ==
|| [[Arbitrations/a20080702.1|a20080702.1]] || [[Arbitrations/a20080702.1|User requests to delete account with Assurance Points]] ||
|| [[Arbitrations/a20090618.3|a20090618.3]] || [[Arbitrations/a20090618.3|Assurer requests to delete account]] ||
|| [[Arbitrations/a20090618.5|a20090618.5]] || [[Arbitrations/a20090618.5|User requests to delete account with no Assurance Points]] ||
|| [[Arbitrations/a20090826.1|a20090826.1]] || [[Arbitrations/a20090826.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20090926.1|a20090926.1]] || [[Arbitrations/a20090926.1|User wants account deleted, no Assurance Points, no certificates]] ||

see also: [[Arbitrations/Training/Lesson20|Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request]]

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 . CategoryArbitration
 . CategoryArbCaseAccountDelNonAssurer