* Case Number: a20100331.1 * Status: closed * Claimants: Tobias K * Respondents: CAcert * Case Manager: AlexanderPrinsier * Arbitrator: UlrichSchroeter * Date of arbitration start: 2010-11-03 * Date of ruling: 2010-12-10 * Case closed: 2010-12-23 * Complaint: please delete the account with as login * Relief: TBD Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Tobias K (C), Case: a20100331.1 == History Log == . 2010-03-31 (issue.c.o) case [s20100331.110] . 2010-04-06 (UlrichSchroeter): added to wiki, request for CM / A . 2010-11-03 (CM): I'll take care about this case . 2010-11-03 (A): I'll take care about this case . 2010-11-03 (A): sent Init notification to (C) with deadline for response of 14 days . 2010-11-26 (A): deadline passed w/o response, CCA/DRP acceptance doesn't exist . 2010-11-26 (A): order to Support to hijack account to gather informations about Certs and Assurances following [[Arbitrations/Training/Lesson20|Delete Account procedure for Arbitrators]] . 2010-12-09 (Support): [s20101126.43] sends info on req == Discovery == * 2010-11-26 (A): deadline passed w/o response, CCA/DRP acceptance doesn't exist * 2010-12-09 (Support): info * Assurances Rcvd/Given: none * Certs: None == Ruling == * (C) requested "Delete my Account", didn't respond on confirmation request with deadline set, so confirmation of "Delete my Account" has been assumed by passed deadline after confirmation request. * On checking users account, it has been discovered that there no assurances were given and no certs have been issued. * Probably there exists no CCA acceptance * So therefor I hereby follow step 6 of [[Arbitrations/Training/Lesson20|Delete Account procedure for Arbitrators]] * (C)'s account should be deleted as requested by the user. * Support should print out the current state of users account to pdf and send to (A) * Support should follow the Delete Account procedure, especialy * Account data have to be annonymized in full. * CCA termination date calculation (A): none * calculated CCA termination date (A): none * CCA termination date calculation (B): none * CCA termination ruling date (C): date of dispute filing * CCA termation date calculated: 2010-03-31 Frankfurt/Main, 2010-12-10 == Execution == * 2010-12-10 (A): Ruling and Exec request sent to (Support) * 2010-12-22 (Support): [s20101210.3] Exec report: The account has been anonymized, locked & deleted. * 2010-12-23 (A): Ruling and Exec report sent to (C). Case closed. == Similiar Cases == || [[Arbitrations/a20080702.1|a20080702.1]] || [[Arbitrations/a20080702.1|User requests to delete account with Assurance Points]] || || [[Arbitrations/a20090618.3|a20090618.3]] || [[Arbitrations/a20090618.3|Assurer requests to delete account]] || || [[Arbitrations/a20090618.5|a20090618.5]] || [[Arbitrations/a20090618.5|User requests to delete account with no Assurance Points]] || || [[Arbitrations/a20090826.1|a20090826.1]] || [[Arbitrations/a20090826.1|User wants account deleted, no Assurance Points, no certificates]] || || [[Arbitrations/a20090926.1|a20090926.1]] || [[Arbitrations/a20090926.1|User wants account deleted, no Assurance Points, no certificates]] || see also: [[Arbitrations/Training/Lesson20|Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request]] ---- . CategoryArbitration . CategoryArbCaseAccountDelNonAssurer