* Case Number: a20100212.2
  * Status: closed
  * Initial Case Manager: UlrichSchroeter
  * Claimants: Christian H
  * Respondents: CAcert
  * Case Manager: AlexanderPrinsier
  * Arbitrator: UlrichSchroeter
  * Date of arbitration start: 2010-11-03
  * Date of ruling: 2010-12-10
  * Case closed: 2010-12-23
  * Complaint: Account removal, member is deceased

  * Relief: remove account

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Christian H (C), Case: a20100212.2


== History Log ==
 . 2010-02-12 (cacert-de@l.c.o) [[https://lists.cacert.org/wws/arc/cacert-de/2010-02/msg00001.html]]
 . 2010-02-12 (issus.c.o) case [s20100212.88]
 . 2010-02-15 (Support): account exists
 . 2010-02-15 (iCM): added to wiki, request for CM / A
 . 2010-11-03 (CM): I'll take care about this case
 . 2010-11-03 (A): I'll take care about this case
 . 2010-11-03 (A): will skip the init notification for this special deceased case
 . 2010-11-26 (A): no response expected, CCA/DRP acceptance doesn't exist
 . 2010-11-26 (A): order to Support to hijack account to gather informations about Certs and Assurances following [[Arbitrations/Training/Lesson20|Delete Account procedure for Arbitrators]]
 . 2010-12-09 (Support): [s20101126.40] informations sent to (A)

== Discovery ==
 * 2010-11-26 (A): CCA/DRP acceptance doesn't exist
 * 2010-11-26 (A): Support has requested a confirmation from dispute filing sender, confirmation rcvd 2010-02-12
 * 2010-11-26 (A): addtl. note from (Support) dated 2010-02-15: account has 100 Points and assurer challenge is passed
 * 2010-12-09 (Support):
  * Assurances given: 0
  * Certs issued: Yes, latest expire date: 2011-07-09, not strictly bound to CPS

== Ruling ==
 * Father of user notified CAcert that the member is deceased, so therefor (C) requested on behalf of the member "Delete my Account". I've decided, to not ask for a confirmation request in this case, as the request was sent by the members account.
 * On checking users account, it has been discovered that
  * Assurances were Received
  * No Assurances Given
  * Client certs have been issued.
 * So therefor I hereby follow step 6 of Delete Account procedure for Arbitrators
 * (C)'s account should be deleted as requested by the users parent
 * CCA terminates with day user died.
 * Support should print out the current state of users account to pdf and send to (A)
 * Support should follow the Delete Account procedure, especialy
  * to revoke the listed client certs immediately
  * Account data have to be annonymized in full. 
 * CCA termination date calculation (A): 2011-07-09 21:40
  * day 09 - 1 => 08
   * month 07 + 3 => 10
   * calculated CCA termination date (A): 2011-10-08
  * CCA termination date calculation (B): none
  * CCA termination ruling date (C): 2010-12-10
 * As this is a special case (member deceased), CCA termination ends with deceased date of a member.
  * As there is no exact date notfied, the deceased date will be set to dispute filing date: 2010-02-12
  * R/L/O goes back to CAcert in full. As there are still certs active, the risks and liabities bounced back to CAcert since day user died.
  * It can be assumed, that the risks and liabilities are minimal, but needs to be taken seriously.
  * CCA termation date calculated: 2010-02-12
  * CAcert's risk + liability ends: ruling date + 3 months, 2011-03-09

Frankfurt/Main, 2010-12-10


== Execution ==
 * 2010-12-10 (A): Ruling and Exec request sent to (Support), (Board), (Treasurer), (CM)
 * 2010-12-10 (Board): questions (#1) regarding ruling (see private part)
 * 2010-12-10 (A): clarification to the ruling (#1)
 * 2010-12-10 (Board): questions (#2) regarding ruling (see private part)
 * 2010-12-10 (A): clarification to the ruling (#2)
 * 2010-12-12 (Board): questions (#3) regarding ruling (see private part) 
 * 2010-12-13 (A): clarification to the ruling (#3) 
 * 2010-12-14 (A): clarification to the ruling (#3 part 2)
 * 2010-12-22 (Support): [s20101210.1], exec report: printout current state, All certificates are revoked. The account has been anonymized & locked. Deleting the account would affect other users assurances.
 * 2010-12-23 (A): Ruling and Exec report notification to (C), case closed.
 * 2010-12-23 (NDR): 577 5.1.1 Recipient address rejected: undeliverable (for (C))

== Private Part ==

 * '''Link to Arbitration case [[Arbitrations/priv/a20100212.2|a20100212.2 (Private Part)]], Access for (CM) + (A) only)'''


<<Include(Arbitrations/priv/a20100212.2)>>


== Similiar Cases ==
|| [[Arbitrations/a20080702.1|a20080702.1]] || [[Arbitrations/a20080702.1|User requests to delete account with Assurance Points]] ||
|| [[Arbitrations/a20090618.3|a20090618.3]] || [[Arbitrations/a20090618.3|Assurer requests to delete account]] ||
|| [[Arbitrations/a20090618.5|a20090618.5]] || [[Arbitrations/a20090618.5|User requests to delete account with no Assurance Points]] ||
|| [[Arbitrations/a20090826.1|a20090826.1]] || [[Arbitrations/a20090826.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20090926.1|a20090926.1]] || [[Arbitrations/a20090926.1|User wants account deleted, no Assurance Points, no certificates]] ||

see also: [[Arbitrations/Training/Lesson20|Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request]]

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 . CategoryArbitration
 . CategoryArbCaseAccountDelNonAssurer