Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Mathias T (C), Case: a20100210.2

History Log

Discovery

* 2010-02-11 (S) Masterdata (Birthday) change in the Database after receive eMail of (C) which contains copy of card indentity from (C) the informations are correct with the statement of (Joost S), also revoked an assurance under definition Security Manual (Support) 8.2.1. (moved from the Execution section, was edited by Martin S)

Ruling

1. Case a20100210.2 Ruling

If an Assurer request for removal of an assurance, because he has made a mistake, this assurance can be revoked from SE by request from the assurer within 24 hours after assurance is added to an account.

This ruling can be used as a precedence for future cases.

Further I rule: for keeping the audit trail intact, each support ticket following this ruling needs to be added to this ruling as a post arbitration case note by adding the date and the Support ticket number onto the list.

2. Ruling about SEs interaction w/o execution order

The pre-ruling execution by the SE Martin S. I condemn hereby severely. SO has been informed in the meanwhile to take any action that seems to deem fit as by the ABC ruling of case a20091215.1 has been given in advance.

Frankfurt/Main, Feb 12th 2010 Ulrich Schroeter

Execution

Similiar Cases

a20090701.1

Account contains incorrect DoB, is assured to 35 points

Post Arbitration Notes

Late comment on execution steps:

Date of Support Execute

Support Ticket Number

2010-02-12

s20100212.18

2010-03-09

s20100308.41

2010-03-10

s20100309.153

2010-03-10

s20100310.174

2010-03-13

s20100313.105

2010-03-22

s20100320.98

2010-03-24

s20100323.146

2010-04-09

s20100408.3

2010-05-16

s20100516.70

2010-05-22

s20100522.70

2010-07-28

s20100728.56

2010-08-24

s20100824.78

2010-09-01

s20100829.92

2010-10-06

s20101006.9

2010-10-13

s20101005.103

2010-10-15

s20101013.136

2010-10-19

s20101016.28

2010-10-23

s20101020.137

2010-11-05

s20101010.85

2010-11-12

s20101112.79

2010-12-25

s20101225.59

2011-01-04

s20110103.92

2011-02-20

s20110214.11

2011-03-05

s20110304.40

2011-03-05

s20110304.96

2011-03-21

s20110321.9

2011-03-22

s20110322.225

2011-03-22

s20110403.90

2011-05-23

s20110521.40

2011-05-24

s20110524.14

2011-06-27

s20110623.31

2011-07-29

s20110728.50

2011-08-21

s20110820.61

2011-08-23

s20110823.22

2011-10-16

s20111016.5

2011-12-05

s20111204.763

2012-03-10

s20120310.11

2012-04-11

s20120411.56

2013-03-10

s20130310.75

2013-03-20

s20130319.127

2014-04-07

s20140406.77

2014-04-08

s20140408.175

2014-07-14

s20140713.63

2015-12-01

s20151002.118


Arbitrations/a20100210.2 (last edited 2015-12-01 22:18:14 by MarcusMängel)