* Case Number: a20100205.1
  * Status: dismissed
  * Claimants: Mark Z
  * Respondents: CAcert
  * Case Manager: UlrichSchroeter
  * Arbitrator: [[Mario Lipinski]]
  * Date of arbitration start: 200Y-MM-DD
  * Date of ruling: 200Y-MM-DD
  * Case closed: 2010-11-03
  * Complaint: delete account with email addresses for re-registering

{{{
I registered with <email anonymized> email address, lost my password 
and I do not remember the answers to the sequrity questions needed for 
the password reset. birth date: ##.##.####. could you please delete 
the account the belonging domains (<3 domains anonymized>)
and email addresses, so I can regester with my current 
company email?
}}}

  * Relief: TBD

Before: Mario Lipinski (A), Respondent: CAcert (R), Claimant: Mark Z (C), Case: a20100205.1


== History Log ==
 . 2010-02-05 (issue.c.o) case [s20100205.75]
 . 2010-02-07 (UlrichSchroeter): added to wiki, request for CM / A
 . 2010-07-20 (A) added
 . 2010-07-20 (A) referred back to support to give information and consider on disputing account
 . 2010-07-20 (CM): I'll take care about this case
 . 2010-07-28 (CM): contacts (A) about current state
 . 2010-07-28 (A): resends status report from Support (again)
 . 2010-08-09 (CM): re-contacts (A) about current state
 . 2010-08-09 (A): no response from Support yet
 . 2010-08-23 (Support): contacted the user regarding ticket [s20100205.75] 2010-08-22, have to wait for response 
 . 2010-08-30 (Support): no reply on my last email, today reminded by new email to provide short info about status solved or not.
 . 2010-10-06 (CM): progress report req from (A)
 . 2010-10-06 (A): sends his PoV to (CM)
 . 2010-10-06 (CM): agrees (A) PoV
 . 2010-11-03 (A): case dismissed

== Notes ==
The request has been returned to support to handle this as a possible support case. E-Mails can be disputed with the CAcert web application from new accounts. As C did not respond, it is assumed there is no need to handle this within arbitration. If the user wants his account deleted, he should file a new dispute. No further action.

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 . CategoryArbitration
 . CategoryArbCaseAccountDelAssurer
 . CategoryArbCaseAccountDelNonAssurer