* Case Number: a20100102.1 * Status: Closed * Claimants: Klas B * Respondents: CAcert * Initial Case Manager: UlrichSchroeter * Case Manager: BernhardFröhlich * Arbitrator: UlrichSchroeter * Date of arbitration start: 2011-02-24 * Date of ruling: 2011-03-17 * Case closed: 2011-03-18 * Complaint: Wrong birthdate registered * Relief: TBD Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Klas Meder Boqvist (C), Case: a20100102.1 == History Log == . 2010-01-02 (iCM): added to wiki, request for CM / A . 2010-08-20 (issue.c.o) case [s20100820.12] . 2010-08-23 (Support): moved into disputes filing queue . 2010-08-24 (iCM): added to wiki, request for CM / A . 2011-01-14 (C): progress report request . 2011-01-14 (iCM): response sent to (C), (DRO) . 2011-02-24 (A): I'll take care about this case as (A) . 2011-02-24 (CM): appointed by (A) . 2011-02-24 (A): sending initmailing with request for CCA/DRP acceptance to (C) . 2011-02-24 (C): accepts CCA/DRP under this arbitration . 2011-02-24 (A): requesting from (Support) list of Assurances Rcvd on account of (C) {+} . 2011-02-24 (A): asking (C) about assurances rcvd, but not yet entered into the online system, so Assurers can confirm the DoB change request ? . 2011-02-24 (C): one Assurer is known (AS1) . 2011-02-24 (A): (AS1) is not known to CAcert, so what happens in the Assurance event ? . 2011-02-24 (C): still is in wot list . 2011-02-24 (AS1): has changed primary email . 2011-02-24 (A): response to (C)'s and (AS1) mail . 2011-02-24 (A): requesting correct DoB as seen in IDdox or CAP form scan from (AS1) {+} . 2011-02-24 (A): requesting IDdox scan of page that contains the DoB from (C) {+} . 2011-02-25 (Support): [s20110224.24] 1 Assurance rcvd (AS2) . 2011-02-25 (C): sends IDdoc scan . 2011-02-26 (A): req to (AS2) regarding (C)'s DoB . 2011-03-05 (AS1): sends in DoB info . 2011-03-07 (A): sending reminder #1 req to (AS2) regarding (C)'s DoB {0} . 2011-03-09 (AS2): The CAP form is currently in storage. You will recieve a scanned copy within a week. . 2011-03-17 (AS2): sends in DoB info == Original Dispute, Discovery (Private Part) == * Link to Arbitration case [[Arbitrations/priv/a20100102.1|a20100102.1 (Private Part)]] <> ==== EOT Private Part ==== == Discovery == * requesting confirmations of DoB 1. from (C) 1. from (AS1) 1. from potential former assurers on support requested assurers list (AS2) || Assurer || Assurers Name || Confirms to DoB change req of (C) || || AS1 || Lars D || {+} || || AS2 || Lars M || {+} || == Ruling == 1. Discovery process brought evidence, verified by 2 Assurers, that DoB in (C)'s online account needs to be corrected. 1. I hereby order (Support) to correct (C)'s DoB as requested. 1. The [[http://svn.cacert.org/CAcert/principles.html|Principles of the Community]] defines '''Training''' as a principle, so before sue assurers about errors and mistakes, we have to train and advice our assurers. Assurance of (AS2) over (C) did happen before [[http://www.cacert.org/policy/AssurancePolicy.php|Assurance Policy (AP)]] rollout starts early 2009. So therefor I further rule, about the avoidable error made by (AS2), that (AS2) should get an advice about DoB errors. 1. No further actions to take. Frankfurt/Main, 2011-03-17 == Execution == * 2011-03-17 (A): ruling sent to (C), (AS1), (AS2) * 2011-03-17 (A): sending exec request to (Support) to correct DoB in (C)'s account * 2011-03-17 (A): sent [[Arbitrations/Training/AdviceAssurerDoBerrorsEN|Advice Assurer DoB errors]] to (AS2) * 2011-03-18 (Support): [s20110317.61] I executed the ruling I changed the DoB * 2011-03-18 (A): exec report to (C), (AS1), (AS2). Case Closed. == Similiar Cases == || [[Arbitrations/a20090510.1|a20090510.1]] || [[Arbitrations/a20090510.1|User was assured with the wrong DoB]] || || [[Arbitrations/a20090510.2|a20090510.2]] || [[Arbitrations/a20090510.2|User was assured with the wrong DoB]] || || [[Arbitrations/a20090513.1|a20090513.1]] || [[Arbitrations/a20090513.1|User was assured with the wrong DoB]] || || [[Arbitrations/a20090625.1|a20090625.1]] || [[Arbitrations/a20090625.1|DoB recorded in account is incorrect, addtl typo in date of assurance]] || || [[Arbitrations/a20090701.1|a20090701.1]] || [[Arbitrations/a20090701.1|Wrong DoB]] || || [[Arbitrations/a20090702.2|a20090702.2]] || [[Arbitrations/a20090702.2|DoB error in account, wrong suffix in account]] || || [[Arbitrations/a20091126.1|a20091126.1]] || [[Arbitrations/a20091126.1|DoB correction]] || || [[Arbitrations/a20100210.2|a20100210.2]] || [[Arbitrations/a20100210.2|correction of DoB]] || || [[Arbitrations/a20100317.1|a20100317.1]] || [[Arbitrations/a20100317.1|Wrong DoB in Account with Assurance Points]] || ---- . CategoryArbitration . [[CategoryArbCaseAccountDataDoB]]