* Case Number: a20090627.1
    * Status: closed
    * Claimants: Bas van den Dikkenberg, Wytze van der Raay
    * Respondents: CAcert Incorporated
    * Case Manager: Nick Bebout
    * Arbitrator: Nick Bebout
    * Date of arbitration start: 2009/06/27
    * Date of ruling: 2009/07/11
    * Case closed: 2009/07/11
    * Complaint: 

Emergency access was made to CAcert critical systems.

Visit date & time:
  27.06.2009, 20:50 - 21:05 CEST

Persons:
  Bas van den Dikkenberg (Oophaga)
  Wytze van der Raay (CAcert)

Actions performed:

 * checked status of signing server, which was reported as unavailable
   around 18:00 CEST. We found that the machine had rebooted itself,
   but could not complete the reboot sequence because this requires the
   file system encryption passwords to be entered locally by a critical
   systems administrator. After entering these we restored the service
   around 20:55.

   We inspected the system logs to find out what caused the system to do a
   reboot, but we found no clues at all. Most likely explanation for this
   reboot thus appears to be a hardware glitch, identical to what happened
   earlier this month on June 12, see:
   https://lists.cacert.org/wws/arc/cacert-systemlog/2009-06/msg00007.html

   Since we have experienced this problem now twice within three weeks,
   a replacement of the signing server's core hardware may be necessary
   to reduce system outages to an acceptable level.

 * adjusted time on signing server using timesync.sh after waiting for
   completion of processing the queue of outstanding signing and revocation
   requests.

-- end

    * Relief: None, emergencyaccess was justified.

Before: Arbitrator Nick Bebout (A). Respondent: CAcert Incorporated (R) Claimant: Bas van den Dikkenberg, Wytze van der Raay (C) Case: a20090627.1

A: I rule the emergency access on 2009-06-27 was justified. 

Arbitrator closes the case.

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 . CategoryArbitration
 . CategoryArbCaseSystemTasks