= Arbitration / Training =
The Training Course for Case Managers and Arbitrators

[[Arbitrations/Training|Training Home]] / [[Arbitrations/Training/Lesson20|back]]

 ||<#ff8080> ''' D E P R I C A T E D  -  D E P R I C A T E D  -  D E P R I C A T E D  -  D E P R I C A T E D''' ||

''The "new" procedure to follow (using a different naming scheme for deleted accounts) is shown at [[Arbitrations/Training/Lesson20/DeleteAccountProcSEv3|DeleteAccountProcSEv3]]. BernhardFröhlich''

=== Actions for a Support Engineer (for the ruling) Version 2 ===

See also [[Support/SE/Manual#About_Deleting_and_Deactivating_Accounts|SE Manual - Delete and Deactivate Accounts]]

If an account is to be killed ...

walk thru bottom-up

 * Server-Certs handling before Domain handling (server certs relates on domains, so deleting domains, makes existing server certs invisible (if they'll becomes deleted is in question)
 * Email address replacement with the Arbcase number before Questions-and-Answers page will be opened and user receives an annoying "Your secrets page has been visited, this is a potential attack ..." (or whatever)

 {{{
In detail:

 * == SE console mode ==
  * a new password should be set (and later forgotten)
  * (optional) A snapshot of the account information shall be taken and printed to PDF including all account informations, certs informations and so on, sending to arbitrator (if requested by an arbitrator)


 * == User mode ==
  * login to the account to hijack
  * all certificates to revoke
   * Server Certificates - View
    * revoke Server certificates
   * Domains - View
    * Delete Domains
   * GPG PGP Keys - View
    * revoke certificates
   * Client Certificates - View
    * revoke Client certificates

  * Email Accounts - Add
   * add email address arbitration_a201#####.#@c.o  (mind the correct spelling of the mail address)
   * verify new email address by email to support inbox (the verification mail should be placed automatically in the Delete Account bucket)
   * relogin into user account (with old email addr)
   * switch to primary email address arbitration_a201#####.#@c.o
    * select arbitration_a201#####.#@c.o, make default

  * all email addresses deleted (except the primary email address) 
   * Email - View
    * remove email address(es) (except new primary)
     * Select "delete checkbox" on (old) users email addr, hit 'delete'

  * Walk thru the My Details and Submenues
   * My Alert Settings
    * deselect all checkboxes
   * My Details - Location
    * set to: Denistone East, New South Wales, Australia (2256755)
   * My Details - My Listing
    * set to: I don't want to be listed
    * clear the text field if filled
   * My Details - Default Language
    * delete all  Additional Language Preferences set
   * My Details - Edit
    * the secret questions & answers to fill with junk

  * Logout

 * == SE console mode ==
  * System admin - Find user
   * search for arbitration_a2010####.#@c.o
  * Givenname, Middlename, Lastname and Suffix to be filled with the arbitration number ''a2010####.#''
  * DoB to set to 1900-01-01 or 1970-01-01 
  * reset _all_ flags to '0'
  * all assurances received / given to leave untouched if any
  * The last action shall be to lock the account
   * set 'Account Locking:' to 1
  * (or delete account button)

 * == OTRS ==
  * report the youngest date of the revoked certificates
  * (optional attach the PDF files if requested by the arbitrator)
}}}


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 . CategoryArbitrationsTraining