Arbitration / Training

The Training Course for Case Managers and Arbitrators

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Lesson 3 - Workflow of Dispute / Arbitration Emails

Support

Arbitration Team

Triage

Support Engineers (SE)

Case Managers

Arbitrators

<support AT cacert DOT org>

<cacert-se AT lists DOT cacert DOT org>

<cacert DASH disputes AT lists DOT cacert DOT org>

<cacert DASH arbitration AT lists DOT cacert DOT org>

<cacert DASH arbitration AT lists DOT cacert DOT org>

dispute

dispute

dispute to arbitration

arbitration

forward

forward

pickup (to wiki)

discussion

notify to cacert-arbitration

triage-se-arbitration.jpg

Questions

next

Review

BernhardFröhlich: I was quite irritated by the table and the graphics, but the text below ist (IMHO) crystal clear. I'll try to build an alternative diagramm...


Arbitrations/Training/Lesson03 (last edited 2011-12-09 19:49:57 by Werner Dworak)