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== Lesson 52 - Anhang - Ratschlag zu Beweise Sammeln in Assurances (DE)  ==

 '''text to translate into German'''

{{{
From: CM / A
To: Assurer
Subject: Advice  "Evidence Gathering" - Arbitration case a########.#
----
Hi Assurer,

You've assured user
Name : <users name>
Email: <users email>
}}}
<assurance given line as rcvd from support>

The problem: users 2nd Givenname is missing on your CAP form.
So therefor you've get this advice:


In the arbitration case a20xxxxxx.x, I've requested
infos from your CAP form, that you've followed thankfuly.

On your CAP form, the 2nd Givenname was missing.
By evidence gathering by other Assurers we could
handle this case and could add users 2nd Givenname
on his account.

CAcert's interest is, not to penalize the assurers,
instead CAcert tries to bring these errors to the
attention and starting trainings to assist the
assurers to prevent further errors. Therefor the
ATEs (Assurer Training Events) was started, there
from now on (around April 2009), assurers gets trained.

New community members, inexperienced in handling
account data (which name have to be added to which
field?) makes possible mistakes in filling out the
Join form.

An assurer must count on it. Therefor, beeing the
assurer I have to check data in Assuree's IDdoxs
and have to document all the Names that I've read.
Missing names on CAP form should be added
by note by the Assurer.
Often users later decides to add missing names,
you can assist Arbitration by bringing in the
evidence, that the user had these names
in his IDdoc.

Also with pre-printed CAP forms, later the
Assuree change his mind and requests to
add names, we've got lost, as you the
Assurer didn't noted the addtl. name(s).

Further readings about Evidence Gathering
for Arbitration you can read here:
 * [[https://wiki.cacert.org/Assurance/Training/EvidenceIntro]]
 * [[https://wiki.cacert.org/Assurance/Training/EvidencePNB]]


For background infos about Assurance i propose to read the ATE
presentations from the following source:

German:
 * https://svn.cacert.org/CAcert/Education/Material/v4.5-Munich/DE/PDF/

English: 
 * https://svn.cacert.org/CAcert/Education/Material/v4.5-Munich/PDF/


If there are any questions, you can add this to the
Education mailing list There we'll try to answer all
your questions.


Hopefuly you now understand which problems araises
thru incomplete infos gathered in an assurances.


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