A list of links to help research Arbitration. See ArbitrationForum.
For introductions, try:
Wikipedia on Arbitration.
For notes on Arbitration from WT auditors, see this WebTrust Systems Audits framework (for non-CAs), see Appendix A for "Consumer Arbitration." Compare the 12 principles listed within, and google on NAF for some interesting reading...
Arbitration operates to an international framework:
Wikipedia on 1974 New York Convention on foreign awards.
Wikipedia on International aspects of arbitration, and why it makes sense for a global organisation such as CAcert.
Australian Law -- Choice of Arbitration Clause
Law of NSW, Australia is the choice of law within the agreement, reflecting CAcert's origins. This suggests that reading the Australian and NSW acts on Arbitration is a good start for deep research.
Introduction to Australian Law on Arbitration
The Arbitration Act of 1974 is the Federal law
Commercial Arbitration Act 1984 is NSW law which also applies.
Law 9307/96 on Arbitration (pt_BR) -- Chapter VI on Foreign Arbitrations
http://www.disarb.org/: Website of "German Arbitration Institute" for promotion of national and international arbitration.
Zheng Tang, "An effective dispute resolution system for electronic consumer contracts," Computer Law & security Report, 23 (2007) 42-52; cites numerous EU comments suggesting ADR in Internet disputes.
Should research Netherlands, EU model laws, Austria and USA.
Wikipedia on Arbitration clause.